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Contributor I
October 5, 2019
Answered

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    December 17, 2019

    Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

    If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

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    176 replies

    Ryan S
    Retired Sonos Staff
    January 3, 2020

    Seems like good news for you pomm4tous but have you any ideas what to do if your music library is not stored on external drive?

    Our posts crossed, and I didn’t see yours. The change here was that he needed to add an iTunes folder inside his Music folder structure. If your music is on an external drive, make sure you also have that iTunes folder in Music on the internal drive as well. Just to make sure all of the right structures are covered.

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    Lyricist III
    January 3, 2020

    Sorry to ask but please explain how to add the iTunes file that you talk about and what should it contain. I thithink we might be close to resolving the issue. I look forward to the reply.

     

     

     

    Ryan S
    Retired Sonos Staff
    January 3, 2020

    If you go into Finder and look at your folder structure for your username followed by “Music”, what else is listed there? You should have a folder called “iTunes” there, followed by the artists. If you don’t have that iTunes folder, you can add it by making a new folder by clicking on File > New Folder and then moving the files into it.

    The structure should look like:
    ./Users/BowlerBrown/Music/iTunes/…

     

    If your music is on an external drive, just make sure you’ve got this file structure on your internal drive, you don’t need to put your music into it.

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    Avid Contributor I
    January 3, 2020

    Hi BowlerBrown. Apologies if I was not clear. Yes, my music library is on an external drive. But the problem really had nothing do to with the location of my library. It had to do with the missing XML file, which in turn stemmed from the missing iTunes folder.

    At one point I tried moving some of my music files to my internal drive, pointing the Apple Music app to that drive, and then rebuilding my Sonos index from that location (and from that location only). I even disconnected my external drive to remove one variable from the equation. But that did not fix the problem, as I still was missing the necessary iTunes folder. That folder seems to be required on the internal drive, regardless of where your actual music library is stored.

    Hope that is a bit clearer.

    Lyricist III
    January 3, 2020

    The thing that I am not clear about is the said iTunes folder. Can you explain what is contained within the folder? or am I being thick? don’t answer that.

    Ryan S
    Retired Sonos Staff
    January 3, 2020

    The thing that I am not clear about is the said iTunes folder. Can you explain what is contained within the folder? or am I being thick? don’t answer that.

    If your music is on an external drive, you don’t need to have anything in that folder, it just needs to exist.

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    Avid Contributor I
    January 3, 2020

    You simply need to create the folder. Its contents will be empty. When the Sonos app rebuilds its music index, it will put the XML file into the folder.

    In my case, the XML file is the only thing inside the iTunes folder. Make sense?

     

    Avid Contributor I
    January 3, 2020

    Here is a picture.

     

    Ryan S
    Retired Sonos Staff
    January 3, 2020

    What pomm4tous shared looks right. Though to start with, the folder would be empty until the XML is created. And as long as that location is one that Sonos is indexing, you should see your playlists in Imported Playlists.

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    Lyricist III
    January 4, 2020

    Thank you for all your help. One further question. Is there any problem with the SONOS app. reading newly created playlists in the music app or Apple Music. Does it read the playlists in the same way as it reads imported iTunes playlists?