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GregBel
Enthusiast I
April 12, 2023
Answered

Sonos Amazon Music Unlimited Playlists

  • April 12, 2023
  • 108 replies
  • 4838 views

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is. 

What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.

I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.

Just wondering if anyone has any suggestions?

The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.

 

Thanks!

 

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    Best answer by mpbakios

    Problem has been fixed by Amazon.  Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.  

    108 replies

    Show previous replies
    GusGusNFT
    Trending Lyricist I
    April 21, 2023

    Playlist should be unlimited, but better than nothing. 

      Crossbow
      Trending Lyricist I
      April 25, 2023

      They might have done some “fixing,” but not 500 songs worth on my system.  I have a 429-song Amazon music playlist.  Previously, only 100 songs would show up on Sonos.  Now, only 200 songs show up.

      Still not a fix.  Still broken!  Not acceptable.

      GregBelAuthor
      Enthusiast I
      April 25, 2023

      Problem has been fixed by Amazon.  Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.  


      I have Music Unlimited and I loaded into the Sonos palyer a playlist I created with over 2,500 songs. The playlist loaded quickly and plays without issue.

        Airgetlam
        Airgetlam
        April 25, 2023

        It’s possible that Amazon hasn’t rolled out the ‘fix’ to everyone quite yet, I suppose. I don’t work for Amazon, but it does seem like a contact with their Customer Service might be in order. 

        Bruce
        Dylster
        Lyricist I
        April 25, 2023

        Yes, I'm back to normal now, I have 350 songs so ok for now.

        Thankyou for putting up the post

          Crossbow
          Trending Lyricist I
          April 25, 2023

          Just to make sure, have you opened the Sonos app, gone to your Amazon playlist, and scrolled all the way to the end?  I could always open the playlist, and I could always play it, but I could only view and it  would only play the firs 100 songs.  Now I can only view and play the first 200 songs.

          Ken_Griffiths
          Ken_Griffiths
          April 25, 2023

          Just to make sure, have you opened the Sonos app, gone to your Amazon playlist, and scrolled all the way to the end?  I could always open the playlist, and I could always play it, but I could only view and it  would only play the firs 100 songs.  Now I can only view and play the first 200 songs.

          I created a playlist with 300+ tracks and called it ‘Test 200 Track Limit’ and that added all its tracks to a Sonos room queue and began playing them just a few moments ago. So seems to be working.

            Crossbow
            Trending Lyricist I
            April 25, 2023

            When I try to do that, if the playlist has 200 songs or less, I can add it to the Sonos queue with no problem.  But if I try to add a larger Amazon playlist to the queue, it returns a message saying “Unable to add songs to the queue.”  This happens both in the ios Sonos app, and in the Windows app.

            I have updated the Sonos Windows app, and I’ve unplugged and  restarted my Sonos One.  But I still have the problem.

            Maybe Amazon hasn’t rolled out the fixes universally (not sure how that would even work), but unless I’m missing something, this still is not working for me.  It went from 100 to 200 songs, but that’s it. 

            GregBelAuthor
            Enthusiast I
            April 25, 2023

            Upon further review my 2500 song playlist only loaded the first 500 song. It did play the queue of 500 songs. Sorry for any confusion. It looks like playlists are limited to 500 songs.

            Crossbow
            Trending Lyricist I
            April 25, 2023

            I did some more investigating and I think my problem is with one particular Amazon playlist.  I have a different Amazon playlist that has more than 500 songs.  When I look at that playlist in Sonos, I can see all the items in the list, even those after the 500th.  When I add the playlist to the Sonos queue, it loads the first 500, which is what you folks say happens now.

            But when I try do do the same thing with my problematic playlist, I can’t see the whole list, and I can’t add any of it using the Sonos app.  However, I can start the playlist playing by using Alexa voice commands to my Sonos One.  However, it does not seem to be able to play all of the songs on the list.

            I’ve tried rearranging the 200th item in the list to see if that makes a difference.  It doesn’t.  Still shows only the first 200.

            Weird.  Any suggestions?

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