Enthusiast I

Answered

Sonos Amazon Music Unlimited Playlists

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Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is.

What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.

I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.

Just wondering if anyone has any suggestions?

The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.

Thanks!

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M

mpbakiosAnswer

Lyricist II

Problem has been fixed by Amazon. Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.

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C

Camgill82

Lyricist I

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify.

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GusGusNFT

Trending Lyricist I

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify.

Spotify has a similar issue.

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GregBelAuthor

Enthusiast I

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify.

Spotify has a similar issue.

If Spotify has the same issue then it must be a Sonos issue.

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controlav

Lead Maestro

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify.

Spotify has a similar issue.

If Spotify has the same issue then it must be a Sonos issue.

Whatever this issue with Spotify is, it is NOT this issue, which is 100% Amazon’s.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify.

Spotify has a similar issue.

No it doesn’t. The Spotify issue is the ten second timeout, enforced by Sonos AND Spotify both, debugged in another thread.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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GregBelAuthor

Enthusiast I

I see this posted on my Amazon Forum Post. Hopefully they really are looking into this. As least now I have someone to contact at Amazon. I’ll wait a few days and see before I contact her.