Sonos Amazon Music Unlimited Playlists

Forum|Forum|3 years ago
April 12, 2023
108 replies
4838 views

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is.

What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.

I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.

Just wondering if anyone has any suggestions?

The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.

Thanks!

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Best answer by mpbakios

Problem has been fixed by Amazon. Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.

Show previous replies

J

Jon12357

Lyricist I

I'm having the same issue, seems to have occurred in the past couple of weeks as I have previously used my own Amazon playlists (with >100 songs) in the Sonos app without issue.

Really hope Sonos can fix this soon as I'm having to play songs one at a time ... So makes my setup pretty useless at the moment

J

Jim Rockford

Contributor I

I have the exact same problem using Amazon Music Unlimited. The only workaround (as per alyc100 post) I have found is using the cast function in the Amazon Music app to cast to your Sonos speakers. That works fine with my playlist of over 100 songs. However, I am not sure whether there is a drop off of sound quality by casting rather than streaming the playlist within the Sonos app?

SarahN

Local Superstar

I have the exact same problem using Amazon Music Unlimited. The only workaround (as per alyc100 post) I have found is using the cast function in the Amazon Music app to cast to your Sonos speakers. That works fine with my playlist of over 100 songs. However, I am not sure whether there is a drop off of sound quality by casting rather than streaming the playlist within the Sonos app?

As far as I understand, you don’t get the full HD or Ultra HD when streaming via the Amazon app, rather than going through the Sonos App.

Can you have too many Sonos speakers? 🤔 😆

T

Topshelf66

Lyricist I

Same issue started yesterday. Only a 250 song Amazon list that worked for years up until now. My guess is that Sonos changed something on their end and will either have to fix it with an app update or lose customers to other platforms. Not the best timing when they are trying to get everyone to upgrade to their newest speakers.

Ken_Griffiths

I have just reported the playlist issue to Amazon Customer Support Service (Staff: Manuela & Surya) via their online chat. I gave them the link to this thread too. They say they will raise my concern, but not able to provide a reference for follow up.🤷‍♂️

Airgetlam

There is nothing on Sonos’ end to change. There was no update to the speaker’s players sent out yesterday, so any ‘change’ involved would have been on Amazon’s servers. There are no Sonos servers for this stream, the Sonos speakers reach out to Amazon’s servers to provide the data.

Bruce

M

mpbakios

Lyricist II

Same issue with BluOS on blue sound as well. Doesn’t matter the size, no self created playlist from Amazon will play.

G

GregBelAuthor

Enthusiast I

@mpbakios Not working on BluOS sure verifies it’s most likely and Amazon Issue. But since this issue effects Sonos customers, I would hope Sonos is reaching out to Amazon for a fix. If you have contacted Amazon support you will see how far that will go. I’m sure Sonos has access to better support with Amazon then us end users.