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charlwillis
Contributor I
May 11, 2025
Answered

Sonos alarms gone again?? (May '25)

  • May 11, 2025
  • 62 replies
  • 3259 views

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).

The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.

Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!

Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster! 

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    Best answer by Corry P

    Hi ​@charlwillis et al

    Welcome to the Sonos Community!

    Sorry to hear about the issues you are having with your Alarms in the Sonos app.

    We are aware of the situation with Alarms not working, going missing from the app, and/or not being able to be Snoozed in the app, and we are investigating. We have no estimate for when fix might be put in place, but we will update this thread when we hear of it.

    I hope this helps.

    62 replies

    Show previous replies
    Johnnyrocket1111
    Enthusiast II
    May 27, 2025

    On the system (Sonos devices), and not in the controller app. If they’re not always showing up, there’s a miscommunication between your system and the controller. 

    What I don’t have any idea, before you ask, is if this is an issue in the controller code, or the communication between your devices and your controller. But the fact that they show up sometimes, or on a different controller device means they still exist on your Sonos devices. 

     

    I do notice it’s after you are forced to sign in again, seems the authorization time after you are logged in. The alarms do reappear, it’s just not instantaneous. They seem to stay active afterwards. 

    Thanks for the clarification on the storage.

      DaDD
      Headliner I
      May 28, 2025

      Hi @Muse

      All I can really say is that we are aware that things are not as they should be and are investigating.

      I see there is an ios update today 80.21.6.  Does this fix the alarm issue that started with the last update?  I’m hesitant to do any updates now for fear of making things worse.

        Corry P
        Corry P
        Sonos Staff
        May 28, 2025

        Hi ​@DaDD 

        Not as far as I am aware, no.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Dsiv
        Lyricist I
        June 18, 2025

        Update of app that day again disappeared alarms in 3 bedrooms.  Very annoying after Sonos got so much flak the last time they updated.  We’ll see if it results in even more phantom alarms.   Fix this Sonos.  We have paid too much money for your products for the app to keep getting broken to add features very few people use 

        MmTt
        Lyricist III
        June 18, 2025

        Hi ​@charlwillis 

        As far as I am aware, no changes have yet been made.

        I am glad to hear that you have not seen any more problems though.


        Any progress on this? I’m still having issues. This morning I had two alarms set. After the first one had gone off I decided to turn the second one off. It registered as off in the app but still went off as first programmed. Then when checking the app it shows no alarms saved at all - which is wrong…

        The images shows the Alarm page in the app with 6 mins apart without me changing anything.

        Have also sent a diagnostic should anyone want to investigate. 

         

        Airgetlam
        Airgetlam
        June 18, 2025

        Not that I’m an expert, but your screenshots make sense to me. All of the ‘alarms’ are off, so no alarms are ‘set’. If you turn one on, does the circled text that say ‘no alarms set’ change?

        I can’t address your other issues, unfortunately. 

         

        Bruce
        MmTt
        Lyricist III
        June 18, 2025

        Not that I’m an expert, but your screenshots make sense to me. All of the ‘alarms’ are off, so no alarms are ‘set’. If you turn one on, does the circled text that say ‘no alarms set’ change?

        I can’t address your other issues, unfortunately. 

         

        No, the alarms are meant to always be listed there whether they are off or on. It is the same page in the app, showing different information on different timestamps. 

        Corry P
        Corry P
        Sonos Staff
        June 18, 2025

        Hi ​@MmTt 

        I don’t get progress reports - sorry.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Johnnyrocket1111
          Enthusiast II
          June 19, 2025

          Seems to be working better, had to sign-in again. And it loaded the alarms instantly. They did show up before, just not very quickly. 

          PJFB
          Lyricist II
          June 24, 2025

          Will add to the thread since we have been experiencing the same issue for past 4 days - preexisting alarms have disappeared from the iPhone/iPad and Android phone apps but are still triggered automatically every morning and need to be manually stopped.  I was able to view and disable the alarms from my iOS laptop.  There have been no unusual events or changes to our system that might have caused a disruption, the issue just started happening randomly.   
           

          Will log another support ticket with Sonos …

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