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charlwillis
Contributor I
May 11, 2025
Answered

Sonos alarms gone again?? (May '25)

  • May 11, 2025
  • 62 replies
  • 3259 views

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).

The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.

Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!

Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster! 

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    Best answer by Corry P

    Hi ​@charlwillis et al

    Welcome to the Sonos Community!

    Sorry to hear about the issues you are having with your Alarms in the Sonos app.

    We are aware of the situation with Alarms not working, going missing from the app, and/or not being able to be Snoozed in the app, and we are investigating. We have no estimate for when fix might be put in place, but we will update this thread when we hear of it.

    I hope this helps.

    62 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    May 20, 2025

    Hi ​@charlwillis 

    As far as I am aware, no changes have yet been made.

    I am glad to hear that you have not seen any more problems though.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Sashon
      Lyricist III
      May 20, 2025

      I still have no alarms visible in the app, although they are going off as preprogrammed. Hopefully they will be back soon. 🤞🤞

      AjTrek1
      AjTrek1
      May 20, 2025

      How many alarms do you have or have tried to setup? The OP in the post below discovered they had programmed (or tired to program) too many. The magical number supposedly being 32. Which is ironic because 32 is the max number of Sonos units one can have in a single system. 

       

      Together Everyone Achieves More = T.E.A.M.
      Sashon
      Lyricist III
      May 21, 2025

      That is interesting, I did not know that. Don’t think I have 32 (or above) can’t really tell  because I can’t see any of them at the moment! I know I could probably find out if I looked on my computer, But I might just wait until they pop up in the app again. I think I probably have around 18.

      charlwillisAuthor
      Contributor I
      May 21, 2025

      I only had 2 alarms...

      Muse
      Trending Lyricist I
      May 25, 2025

      Thanks ​@Muse!

      I should have mentioned that we recommend using the Desktop controllers (Sonos apps for MacOS or Windows, available for download here) where possible to set any alarms in the meantime.

      I *think* the alarms are still present in the app.

      I briefly saw them flash by when I clicked on ‘Create new alarm’ and I immediately went back: they were listed. I couldn’t believe my eyes. I checked later and they were still there.
      Sadly they later disappeared again, and I cannot reproduce this.

      In any case: the app cannot load them, for some reason, and does not properly activate the ‘Save’ button when I try to create an alarm.

      Corry P
      Corry P
      Sonos Staff
      May 26, 2025

      Hi @Muse

      All I can really say is that we are aware that things are not as they should be and are investigating.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Johnnyrocket1111
        Enthusiast II
        May 26, 2025

        I have noticed one thing, it seems to disappear after you are forced to login again into the app, they seem to disappear after that, it takes awhile for them to show back up. I don’t know where the saved alarms are stored, but they showed back up sometime later. Also, if you have the Sonos App on a PC, it’s not affected by the disappearing alarm bug. They show up and work. 

        I was forced to login again into the app and they were gone, so I used my PC to disable one, went to bed and they were back on my phone in the AM. This is the second time i noticed this, last time it was only maybe 10+ minutes of waiting, they reappeared on my phone. 

        Johnnyrocket1111
        Enthusiast II
        May 26, 2025

        Hi @Muse

        All I can really say is that we are aware that things are not as they should be and are investigating.


        So where are the saved alarms stored?  As they do reappear after some time. 

        Airgetlam
        Airgetlam
        May 26, 2025

        On the system (Sonos devices), and not in the controller app. If they’re not always showing up, there’s a miscommunication between your system and the controller. 

        What I don’t have any idea, before you ask, is if this is an issue in the controller code, or the communication between your devices and your controller. But the fact that they show up sometimes, or on a different controller device means they still exist on your Sonos devices. 

        Bruce
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