Contributor I

Answered

Sonos alarms gone again?? (May '25)

Forum|Forum|1 year ago
May 11, 2025
62 replies
3259 views

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).

The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.

Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!

Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster!

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Best answer by Corry P

Hi @charlwillis et al

Welcome to the Sonos Community!

Sorry to hear about the issues you are having with your Alarms in the Sonos app.

We are aware of the situation with Alarms not working, going missing from the app, and/or not being able to be Snoozed in the app, and we are investigating. We have no estimate for when fix might be put in place, but we will update this thread when we hear of it.

I hope this helps.

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Darren Rawlinson

Lyricist II

I’m in the same boat following the latest update - they do appear to be visible if you use a PC controller and it’s allowed me to save a new alarm so fingers crossed!

It does look like the save button (on Android) when setting a new alarm doesn’t work so if you try and enter a new alarm then hit save / close you get a “your changes have not been saved” message.

If you try and scroll on the duration and set the hours to 0 then it immediately bombs unless you’ve changed the minutes from 0 first.

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Darren Rawlinson

Lyricist II

What did Sonos Support say, when you called in? This seems like it’s more likely a local network issue than an issue with the code of the Sonos controller, given the lack of other complaints.

“Thank you for reporting this to us, Darren. We are investigating the issue and do not currently have an ETA on when this will be fixed. For now, we suggest using the Desktop Controller to manage alarms.”

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MmTt

Lyricist III

What did Sonos Support say, when you called in? This seems like it’s more likely a local network issue than an issue with the code of the Sonos controller, given the lack of other complaints.

I’ve had the exact same problem as the poster below (except that my old alarm didn’t go off since it was set to off) so I doubt it’s a local network issue.
I reported it to Sonos support and I think @Corry P has also escalated the problem.

All my alarms are gone. So last night I set a new alarm to 6am this morning - which didn’t run. Instead, the last alarm i had set before they vanished ran off this morning - at 5am! You can imagine that i was not amused. Now when i enter the app all alarms are again vanished. I cannot even see and delete the 5am alarm.

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charlwillisAuthor

Contributor I

I also have an open case with them from when I first started this thread.

(if anyone uses Home Assistant, you can still see and toggle the alarms there but can't add, edit, delete)

Any new alarms I create using the desktop app save but don't run.

Corry PAnswer

Sonos Staff

Hi @charlwillis et al

Welcome to the Sonos Community!

Sorry to hear about the issues you are having with your Alarms in the Sonos app.

We are aware of the situation with Alarms not working, going missing from the app, and/or not being able to be Snoozed in the app, and we are investigating. We have no estimate for when fix might be put in place, but we will update this thread when we hear of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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charlwillisAuthor

Contributor I

Thank you @Corry P .

Please remember that each day that passes is a day we're subjected to alarms we can't edit or turn off, sometimes at unsocial times. So Sonos' full attention on this is vital.

We look forward to the resolution update asap.

Thank you.

M

Muse

Trending Lyricist I

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).

The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.

Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!

Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster!

I am in a similar situation.

It started about a week and a half ago (so, early May 2025), and before that, the alarms became unreliable as they only played a few tracks. Then, when I checked, all alarms were gone.

I can initiate creating a new one but I cannot save it.

All alarms are still visible in the desktop app (which is a great comfort since last year’s disastrous situation), and I can activate, deactivate, and edit the existing ones.

Interestingly: the alarm I created with the desktop app does NOT stop playing after a few tracks.
It also proves something is clearly wrong with the mobile app.

Corry P

Sonos Staff

Thanks @Muse!

I should have mentioned that we recommend using the Desktop controllers (Sonos apps for MacOS or Windows, available for download here) where possible to set any alarms in the meantime.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Sashon

Lyricist III

Yes I think the desktop app still works for alarms, as it did with that first, disastrous, new app launch. I have just reverted to an old fashioned bedside alarm clock. Just in case anyone else is wondering even if you add a new alarm in the, currently malfunctioning & empty, phone-app (for a different time to any already set) it does not work. Strange it’s so difficult to fix, but good to know they are on it.

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charlwillisAuthor

Contributor I

The alarms are now working for me in the app. It's been a few days and they've not disappeared again so I'm cautiously optimsitc that the issue is fixed for me.

Sonos @Corry P - can you confirm the progress on this please?

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