Sonos 13.1

Perhaps try that in your library path in your Sonos App. See below example 

//192.168.1.11/[shared music-library folder name] rather than using the computers netbios name for the PC 

Hi @Starman007 

According to your diagnostics, your Sonos system is looking for the network path //P****siMac/Music (I’m just censoring your name here) and your Mac’s IP is 192.168.1.12, so if you’re sure of your above responses, I think we’ve found the problem.

I recommend turning off your Mac, your router and your Sonos system. Turn on the router first - after it has been off for at least 30 seconds - and wait for it to come fully online before turning on the others. Once everything is on, please try adding the music library path again. If there are any previous entries still there, please remove them all before adding.

If this doesn’t help, I recommend you get back in touch with our technical support team and mention what we have discovered.

Edit: Mind you, these are old diagnostics from the 25th.

Hi 

thank you for the info, with all the changes to try and get this to work, computer is now called iMac only, does this need changing and computer ip is the computer 192.168.1.11,not

192.168.1-,12

does this need changing?

Hi @Starman007 

That’s impossible for me to confirm without new diagnostics. Please try adding the share and when it doesn’t work, submit diagnostics and let me know you’ve done it. Thanks.

Or, just call technical support again.

I’m having the same issue, ever since installing the latest version of macOS Big Sur Version 11.4 on May 27th 2021

Hi @RonPinsonnneault 

Have you tried all the steps mentioned in this thread? The most important is to remove the share and add it again - it’s been known for Mac’s to have their network name altered during an OS update.

To be honest, this kind of problem is very difficult for us to fix without us having remote access to your computer and frequent diagnostics taken from your Sonos system. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and adjust things on your Mac for you.

So, asked a computer whizz to help, took him 3 hours and managed to load library to Sonos 2 but not to Sonos 1.

This is a list of most of the actions taken.

Turned off Norton, then uninstalled it just to make sure

Allowed Sonos through the Apple firewall and also tested with the firewall turned off

Enabled guests to access shared folders

Created a new user and allowed access to shared files

Recreated network shares and checked permissions

Added Sonos to accessibility options (to make sure it was being allowed to make the changes it needed)

Checked that the mac netbios names were the same and also tried changing to a new name and rebooting

Tried a manually configured static IP address

Created a new location in Apple networking preferences

Disabled IPv6 on the imac, but can’t disable IPv6 in the TalkTalk router

Tried swapping between SMB v1 and v2/v3

Turned off 5Ghz channel in the TalkTalk router

Swapped router for a Draytek router, but the same issues occur

Verified I could connect to these shares from a windows laptop (which worked just fine)

The only way I managed to add this library was to enable file sharing on the mac, add the Music folder, apply permissions, install S2 controller on windows laptop, add media folder selecting NAS storage, pointing to //peter/share and authenticating with username and password. This allowed us to add the library and get things working on the newer devices.

The exact same thing on the S1 controller did not work. I tried most of the above again on the S1 controller but still cannot get it to add the library.

I suspect the recent update to both S1 and S2 apps has changed how they connect to network shares as this has been working for years and now only one app works with a roundabout method of adding the library.

Peter

Influential Computers Ltd