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Sonos 13.1

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Hi,

I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.

II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.

Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.

Actionstaken:

Norton Anti Virus removed from computer
IMac Anti Virus turned on and off - neither work
File Sharing turned on and off - neither worked
internet Router turned on and off 4 times
New Sonos 2 and Sonos 1 downloaded several times
Access to music file, access to iTunes access to Music all selected and all failed to load library.

Does anyone know what is causing this problem?

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Corry PAnswer

Sonos Staff

Hi @Starman007

I recommend you get back in touch with our technical support team via a phone call - I’ve added a few notes to your existing case. Please quote the existing case number when you get back in touch. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @Starman007

Welcome to the Sonos Community!

Error 1002 is a problem with your computer and Sonos system maintaining a connection. Unfortunately, this doesn’t narrow the fix down to much else other than what has already been tried.

Looking at your diagnostics from the 25th, it doesn’t look like the SonosLibraryServer service is running.

Please uninstall both S1 and S2 app from your computer. Once done, and before reinstalling, please remove the following folders from your computer:

~/Library/Application Support/Sonos
~/Library/Preferences/com.sonos.macController.plist
/Users/Shared/Sonos/Shares.plist
And ensure Sonos and Sonos S1 Controller are missing from ~/Applications

If you’re unable to find ~/Library/Preferences/com.sonos.macController.plist, don’t worry - just move on to the next.

With that done, please install the Sonos app(s) again and try adding your shared folders once more.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Starman007Author

Trending Lyricist I

Thank you for getting back to me and for the suggestions; However, I can remove S1 and S2 app, but I cant find the following and have no idea where I find them?

/Library/Application Support/Sonos is this in itunes or Imac System Preferences
~/Library/Preferences/com.sonos.macController.plist is this in itunes or Imac System Preferences
/Users/Shared/Sonos/Shares.plist is this in itunes or Imac System Preferences
And ensure Sonos and Sonos S1 Controller are missing from ~/Applications

Peter

Corry P

Sonos Staff

Hi @Starman007

Thank you for getting back to me and for the suggestions; However, I can remove S1 and S2 app, but I cant find the following and have no idea where I find them?

/Library/Application Support/Sonos is this in itunes or Imac System Preferences
~/Library/Preferences/com.sonos.macController.plist is this in itunes or Imac System Preferences
/Users/Shared/Sonos/Shares.plist is this in itunes or Imac System Preferences
And ensure Sonos and Sonos S1 Controller are missing from ~/Applications

Peter

They’re folders on your system drive. Anywhere on the Mac desktop, hit Command+Shift+G, then type / and hit return to jump to the top level of your system drive in Finder.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Starman007Author

Trending Lyricist I

All done and still code 1002 if file share Is ticked or iMac refused to let Sonos connect If unticked.

what have Sonos changed in the new controllers

Corry P

Sonos Staff

Hi @Starman007

Nothing that I’m aware of.

Do you have a second Mac with the same network name? That would cause this issue. If this is the case, you’ll need to change the network name of one and reboot both.

Also, please make sure the folder you are trying to share on Sonos has read/write permissions for Everyone:

Open Finder
Find the folder that you are trying to share, right click and select Get Info.
Toward the bottom, click Sharing & Permissions drop down, and then hit lock icon to allow changes to be made
Once, you enter the admin user's ID and password, change Everyone to Read & Write access of the parent folder, and verify that the admin user has Read & Write access as well. If not, change this too.
Then, select the gear icon at the bottom of Get Info dialog box, and hit Apply to Enclosed Items...

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Starman007Author

Trending Lyricist I

No there isn’t another Mac, but do have a Windows work computer Would this be causing the problem.

everything else done And still can’t add music library. Driving me nuts

Ken_Griffiths

No there isn’t another Mac, but do have a Windows work computer Would this be causing the problem.

everything else done And still can’t add music library. Driving me nuts

Are you using the IP address of the iMAC in the path to the library share and have you checked that it’s correct? Also ensure that the name of the iMAC complies with the netbios rules, which is (basically) no more than 15 characters for the name of the PC and no spaces or special characters as listed below: