songs searched on plex are grayed out and cant be selected

Well this is depressing. Thanks for your continued persistence. I will try to call them again this weekend.

I am just astonished that their basic release testing process doesn't include a simple run-through of core functionality of all the integrations. Guessing that QA was among the 300 people laid off in the last year. 

Not looking like this is going to get better anytime soon 

The admitted the skipped loads of testing phases and ignored quality reports as they wanted the app launched in time for the launch of their headphones.

I said to the CS rep, they could fix all their issues in 1 click… revert back to the old app. All the problems will go away but every day that goes by is a day they’re actively choosing not to fix it out of stubbornness. 

The solution is just sitting there looking at them in the face.

Fools

I also have this problem.

Since starting using Plex 2 months ago I have NEVER been able to search and play tracks. They always appear greyed out. 

I am using the latest app on android and have over 12 speakers in our house.

I am shocked frustrated and extremely angry at the situation I find us all in. Consider this another example to add to the layers for this thread.

Please call their customer service and log this as a complaint mate.

Their customer support and engineers do not read these threads, the only way they'll escalate this is if more people phone in a log the complaint.

Reporting this right now by phoning up.

Out of interest why is this question and post considered ‘answered’.

This is by no means answered ​@Sotiris C. ?

Okay - they found the same issue you had reported and I got the same answer.

“This ticket has been associated to the same problem, and our engineers are looking into it. We don’t have an ETA for when it will be fixed”.

I also found that using the Desktop Application on either my windows and Mac machines results in the ability to play searched songs. So this is clearly something between the mobile apps (happens for me both on iPhone and android) and the speakers themselves.

Therefore we have a chance ​@NeilMc1983 if we all keep reporting in this form with diagnostics it is adding weight behind the prioritisation of getting this fixed.

Agreed buddy, the only way to get them to pull their finger out is if we phone in and log the issue.

Agreed, ​@Sotiris C. Please change the status of this until it's fixed. It's a serious issue affecting lots of users.

Same issue as everyone else in this thread. No fix in sight. It is amazing to me that a company as upscale as Sonos cannot create an app that just works.