Contributor I

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songs searched on plex are grayed out and cant be selected

Forum|Forum|1 year ago
January 5, 2025
45 replies
1506 views

If I search for a song on Sonos on my iPhone from plex they are all grayed out and can’t be selected. Plex works fine otherwise. I’m using the latest plex on an iMac and I can search and play songs that I search in Sonos on the iMac. How can I play what I search for in plex in Sonos searched from my iPhone?

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Best answer by Sotiris C.

Hello @Yogi9644, welcome to the Sonos Community!

I’m sorry to hear you are experiencing an issue with grayed out songs when searching from Plex via the Sonos App on your iPhone.

We are aware of this and are currently investigating, but have no estimate for when a fix might be put in place.

I will make sure to reply on this thread with an update when I get one.

I hope this helps.

Show previous replies

N

NeilMc1983

Trending Lyricist I

Same issue as everyone else in this thread. No fix in sight. It is amazing to me that a company as upscale as Sonos cannot create an app that just works.

Please call them and report the issue mate.

J

jamietre

Trending Lyricist I

Just a reminder that this is still broken. It’s now April, it’s been broken since December.

in the February office hours, I brought this up and it was one of the highest voted question. u/KiethFromSonos said: “We have an internal ticket on that exact problem. I don't have an update on when it'll be fixed but I can tell you that it has work on it as recent as 3 days ago. “

In the January office hours, u/MikeFromSonos actually suggests using Plex as a way to do audio books with Sonos! I mentioned then that it was broken, there was no response.

So

Sonos employees apparently use plex
This issue is tracked and being worked on according to KeithFromSonos
There has been no update here
It’s still broken

Not sure what there is to do now. Keep calling them. But taking a half a year to fix such basic functionality -- and not even something that just was broken from the original “app update”, but a new bug since then -- is beyond unacceptable.

N

NeilMc1983

Trending Lyricist I

Just a reminder that this is still broken. It’s now April, it’s been broken since December.

in the February office hours, I brought this up and it was one of the highest voted question. u/KiethFromSonos said: “We have an internal ticket on that exact problem. I don't have an update on when it'll be fixed but I can tell you that it has work on it as recent as 3 days ago. “

In the January office hours, u/MikeFromSonos actually suggests using Plex as a way to do audio books with Sonos! I mentioned then that it was broken, there was no response.

So

Sonos employees apparently use plex
This issue is tracked and being worked on according to KeithFromSonos
There has been no update here
It’s still broken

Not sure what there is to do now. Keep calling them. But taking a half a year to fix such basic functionality -- and not even something that just was broken from the original “app update”, but a new bug since then -- is beyond unacceptable.

I've just emailed them again as they ignored my email from last week asking for an update.

I've just installed the latest Sonos update for the android app and Plex is still broken. Errors and greyed out songs.

I absolutely hate this company now!

Is there any way to find the personal contact details of the CEO and message him?

Moderator Note: Modified in accordance with the Community Code of Conduct

Airgetlam

There is an email to reach the CEO on the contacts page. I wouldn’t expect that he reads them, I would bet he delegates it to someone else, and reacts to a summary. I wouldn’t expect him to email you back.

Bruce

U

User13545762289074422456784212

Lyricist II

I've just emailed them again as they ignored my email from last week asking for an update.

I've just installed the latest Sonos update for the android app and Plex is still broken. Errors and greyed out songs.

I absolutely hate this company now!

Is there any way to find the personal contact details of the CEO and message him?

Moderator Note: Modified in accordance with the Community Code of Conduct

Iirc Sonos reps commenting on this bug have said it’s low priority due to low volume of complaints. If you haven’t complained by phone or chat I encourage you to do so as it’s not clear if complaints here even get logged (I’m guessing no).

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