songs searched on plex are grayed out and cant be selected

Hey, thank you for this

I've just tried 80.12.04 and although tracks are no longer greyed out, they're unable to play, it just says “Something went wrong!”

Could you try if that version plays the songs which are no longer greyed out please?

I've tried different versions 80.11.33, 80.05.07, 80.01.08, 80.00.03, all behave the same as 80.12.04.

I guess not being greyed out is progress. I'll feedback this information when I speak to them on Monday.

Note, the older versions I tried allow me to select songs via browsing artists and albums, just not directly from track searching, same as the latest version.

Same here. The Netherlands, iPhone 15 Pro.

Also have to go through a couple of "something went wrong”-s too.

Here's a screen recording for reference purposes in case Sonos engineers read this thread.

Screen Recording

Ok, I started trying old versions from apkmirror until I found when it broke.

80.12.04 works

80.14.06 broken

Might help them narrow down what changed.

Hey, thank you for this

 

I've just tried 80.12.04 and although tracks are no longer greyed out, they're unable to play, it just says “Something went wrong!”

 

Could you try if that version plays the songs which are no longer greyed out please?

 

I've tried different versions 80.11.33, 80.05.07, 80.01.08, 80.00.03, all behave the same as 80.12.04.

 

I guess not being greyed out is progress. I'll feedback this information when I speak to them on Monday.

 

Note, the older versions I tried allow me to select songs via browsing artists and albums, just not directly from track searching, same as the latest version.

 

 

I get the “something sent wrong” error too. I assumed it was likely due to the mismatch between app and firmware versions. I didn't try playing songs other than via Plex search.

Does anyone know if the Sonos search function has ever worked with Plex?

I only started using Plex through Sonos the other week so I've never seen it working.

Interesting to know if this is a new issue or has it always been broke?

Just got another pointless copy/paste email from them.

Sent angry reply and suggested they do their homework and be on their A game before my call with them on Monday.

Tech YouTubers, AV Magazines, Audio websites etc.. they all need alerting that Sonos are so poor on their customer service/fixes and all the PR crap their managers come out about fixing the app are lies. I don't know anyone who can use their system without bugs, crashes, limitations rendering the speakers pretty useless.

Yes, plex song search absolutely used to work, it’s the primary way I played songs. Used to anyway.

Before May of last year, I used to expose my library using Airsonic because it has better metadata than plex (it allows browsing by genre). The may update killed subsonic provider, it no longer shows up. So I switched to plex. Now plex is broken. This is just a dumpster fire. 😡

I agree. Just speaking to my girlfriend about how much we used Sonos before but since the update, we only use the arc as a basic sound bar and sometime ask Alex a question or to set a timer.

I would love to see the analytics of my used before and after the new app release.

Also, not sure if we should be calling it the new app release as it's been out almost a f-ing YEAR and is still broken. The app is old my tech terms 🤣

**UPDATE** 12/02/25**

So I had my call with Sonos, turns out it wasn’t a level 2 engineer i spoke to, it was a level 2 customer service rep.

He just repeated what i’d already been told. it has been escalated internally. I asked for proof/evidence of this as i don’t believe Sonos anymore. He couldn’t provide any as it has only been discussed in their daily meetings with the engineers. He said all my evidence has been sent to them but there is no date of when they would pick it up and as i am the only customer who is speaking to them pushing this issue, its low priority. If more people called them and reported it, it would become a higher priority.

I asked when will i get updates on my report, he just went silent. I said “do i have to keep calling you every week for updates?” he just kept repeating “i have raised the issue, there’s not much more i can do”.  I said “so you’re not going to track this report, you’re not going to push the engineers for updates and feed this back to me to reassure me its being dealt with and to provide an ETA for completion” … he just went silent and repeated “i have raised it, there’s nothing more i can do”.

I challenged why did they email me asking me to check if plex is accessible outside my network when i had already proven this last week and told them i do not believe they have read my report or seen my evidence. The rep said “the person who emailed me, should not have done said what they said”. i said “he’s a level 2 rep too so it doesn’t fill me with confidence you guys know what you’re doing”

I reiterated every communication/interaction with Sonos leaves me feeling less and less confident you’re interested in trying to resolve issues.

If huge issues with the app have not been resolved after almost a year, i see zero hope the search function in plex ever being fixed if i am the only person banging on their door.

PLEASE CALL SONOS AND REPORT THIS ISSUE!! :)

To end the call, i stated i wanted to start talking about Sonos purchasing my system back from me. I spent thousands of pounds on it and now its just e-waste and it’s their fault so they can give me my money back and set the thing on fire for all i care at this stage. He said if i wanted to raise this, then he will cancel the current plex complaint and i can only have 1 at a time hahahah!!!!

What an awful company Sonos is.

Oh i forgot to add, at the end of the almost 1 hour call, he asked if i would try un-pairing my sub from my Arc as that might fix the problem! I said I've already done all that stuff with the first customer service rep and it didn’t fix anything and i’m shocked that after our 1 hour call and all the evidence i have provided, the fact someone on this thread tried older version of the app and identified when the search feature broke within the app or it doesn’t matter if you’re iPhone, Android, located at all four corners of the plant, people are having this issue, you still think the issue is with MY configuration and not the absolute train wreck of an app. He just let out a sigh and said there’s nothing else he can do. I said don’t take it personally buddy, you’re trying to do your job but the company you work for suck! They created this issue then didn’t give you the training or support needed to deal with the avalanche of issues customers will throw at you.