Song Not Encoded Correctly

I have changed my wireless netword to 6, and I changed the SONOS network to 1 and also 11, but I still have the same problem.

New diagnostic # 1303969609

Hello @quadrrem,

Welcome to the Sonos Community and than you for reaching out to us here with your diagnostic report. 

I can appreciate that this seems to be only happening with one service but can you tell me if you have run a speed test on your Google WiFi network recently?

Is your primary Google node wired directly to your ISP provided router/modem or is there a switch in between the two or anything else acting as a pass-through?  

I’m seeing bandwidth flags and I would like be be able to rule out other potential causes before attributing this to a known issue.

Hello @Aaron B. Binkley,

Thank you for the follow up diagnostic report from your system. 

Can you confirm that this is happening on YouTube Music playlists or are you using Sonos favorites or playlists in another service and getting these errors?

@Jean C. 

Thanks for your quick response.

The speed test I did earlier today resulted in 95 Mbit/s. And yes my primary Google Wifi node is wired directly to the router.

These are Sonos playlists, with songs from Amazon, Spotify, and my local library. It happens with all sources. The playlist works when I create it, and then songs stop working (usually within a couple of days). 

Though I cannot play the songs, I am able to view their Info such as Album Info, Artist Info, etc.

Hello @Aaron B. Binkley,

Are the tracks that are giving you errors consistently from the same source, e.g. yourMusic Library or Amazon Music?

Do you edit the playlists by removing the problematic tracks before adding them to the playlist again?  

The errors are from all sources. Sometimes I remove the songs before adding them again, and sometimes I just re-add them to the end of the list. It doesn’t seem to matter either way. When there is an error, it just skips to the next song until it hits one that it can play.

Hello @quadrrem,

If this issue is only occurring when you use YouTube Music and a full network reboot does not resolve this than it fits the description of a know issue that we are working to resolve. 

Please keep an eye out here for updates on this playback issue.  

@Aaron B. Binkley, 

Are you getting the specific “not encoded correctly” error or just a general playback error?

Have you rebooted your router and all of your Sonos players since submitting the most recent diagnostic report?

If you have not, I would suggest unplugging your Netgear and your ISP provided modem/router from power for about 1 minute each.

Once your network is back online, please unplug each of your Sonos products from power for about 10 seconds each and then power them back on.

Once your system is back online, please test playback on the Play: 1 currently wired to your network alone. If possible test individual sources before testing the playlists. 

If you are still getting an error code, please try to get a screen capture of message itself and then follow up with a new diagnostic report. 

Include the results in your reply and hopefully we can find something definitive.    

I have tried all suggested troubleshooting and get the “the song is not encoded correctly” error every time from the Live Phish service.