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TheB1NG
Contributor I
March 26, 2016

Song Not Encoded Correctly

  • March 26, 2016
  • 87 replies
  • 38469 views
Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
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    jkerouac59
    Contributor I
    April 10, 2020

    Happens with only one album.  Apple Lossless Format.  All other Apple Lossless play just fine.  Tracks play just fine out of iTunes using Airplay to all Sonos speakers.

     

    Diagnostics sent.  Confirmation number 684952093

    Jean C.
    Jean C.
    Retired Sonos Staff
    April 10, 2020

    Hello @jkerouac59,

    Welcome to the Sonos community and thank you for reaching out with your diagnostic report.

    Have you been able to verify that the Apple Lossless tracks are not in the DRM/ copyright protected format M4P or other fromat that might not be compatible with Sonos.

    You may also want to change your Sonosnet Channel from 1 to 6 for improved communication on your system.    

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    Jean C.
    Jean C.
    Retired Sonos Staff
    April 10, 2020

    Hello @vikdenic,

    If you are still experiencing issues with playback please submit a  submit a diagnostic report so that we can look for a solution with you.   

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    jkerouac59
    Contributor I
    April 10, 2020

    Song is encoded properly.Happens with only one album.  Apple Lossless Format.  All other Apple Lossless play just fine.  Tracks play just fine out of iTunes using Airplay to all Sonos speakers.

     

    Diagnostics sent.  Confirmation number 684952093

    jkerouac59
    Contributor I
    April 10, 2020

    Changing the channel has no impact.

    Jean C.
    Jean C.
    Retired Sonos Staff
    April 11, 2020

    Hello @jkerouac59,

    These M4A files show as corrupt in the error logs of your system. You may want to reach out to Apple for assistance with this particular album.

    When the issue is with specific files as it is here, the issue is going to be the source. Something about the location or the format of this album is different from the rest of your music and Apple will be more able to figure out what that is. It could be the bit-rate or you may need to convert it to a different format.       

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    ina morenes
    Lyricist I
    September 9, 2020

    support diagnostics number 2055398132

     

    keep having the saime issue as everyone on this thread. Tried upgrading to SONOS 2 but same song skipping pattern and “song not encoded correctly” message. I am playing music from spotify. can you please help??

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