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TheB1NG
Contributor I
March 26, 2016

Song Not Encoded Correctly

  • March 26, 2016
  • 87 replies
  • 38469 views
Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
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    Jean C.
    Jean C.
    Retired Sonos Staff
    March 20, 2020

    Hello @RyanP73, 

    I’m going to ask you some of the same questions that I’ve asked others.

    How far is your Beam from your Primary Google router and is your Beam close by anything that can cause structural or wireless interference?

    If we can eliminate interference as a factor we can then attribute this to the known playback issue that we are currently working on resolving. 

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    TC1
    Lyricist I
    March 20, 2020

    Ok, @TC1,

    I am safe and well and thank you for your concern. I hope you are safe also.    

    I’ve really been going over your reports with a fine tooth comb and I’m seeing some unusual error coding in your system. 

    I’ll more than likely be pulling some colleagues in (remotely, don’t worry about us!) to work out what’s going on, so please be patient as I(we) look this over.

    it’s unfortunate that you only have Connect:Amps in your system since they tend to be wired to other things and not very portable.

    Ideally I would like to wire something to the main to see if it behaves differently and it’s odd that it’s just Amazon Music doing this. 

    Does anyone else in your home have an Amazon account that can be tested to rule out account specific playback issues? 

    Thanks, and my wife has the Amazon Music app.  Works fine on her phone, which runs off of same wifi.  Just turned on Sonos with Amazon and all working now, so if your team did something, awesome!  If not...well, we’ll see how it goes!  I replugged the Amazon Fire Stick into our tv, but I don’t see what would have changed as Amazon wasn’t working when it was unplugged or plugged in prior.  

     

     

    Jean C.
    Jean C.
    Retired Sonos Staff
    March 20, 2020

    Hi @TC1,

    I’m glad its working again! 

    I can’t take credit for the fix, sometimes a good round of turning it all off and turning it back on again does the trick. 

    Please respond in this post if it goes sideways again and I’ll be happy continue looking into this!

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      perosb
      Lyricist III
      March 21, 2020

      Thank you for your patience @perosb and for trying the different configurations with your wired set-up.

      Is it possible to keep your Beam wired into your network? To resolve the playback issues it’s important that we don’t have one of the bonded surround Play:1s acting as the first-wired player. In these playback tests, were there any changes in the music service playback?

      Still happening @Jean C. .

      1968691738 210745265 445259253

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 21, 2020

      Hello @perosb,

      I hope you are doing well and thank you for getting your system into the ideal set up for testing. 

      It does look like the skipping issue you have been experiencing matches the issue that we are now working on based on the data you have now sent us.. 

      Please keep an eye and an ear out here for updates regarding this problem. 

      I would like to double check that this playback skipping is only happening when you are using YouTube Music and that everything else behaves itself, correct? 

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      perosb
      Lyricist III
      March 21, 2020

      Hello @perosb,

      I hope you are doing well and thank you for getting your system into the ideal set up for testing. 

      It does look like the skipping issue you have been experiencing matches the issue that we are now working on based on the data you have now sent us.. 

      Please keep an eye and an ear out here for updates regarding this problem. 

      I would like to double check that this playback skipping is only happening when you are using YouTube Music and that everything else behaves itself, correct? 

      Sounds great @Jean C. !

      Yes, I’ve been playing Google Play Music all night instead without a glitch. (without sonosnet/wired)

       

        Jean C.
        Jean C.
        Retired Sonos Staff
        March 21, 2020

        Thank you for confirming that for me, @perosb . 

        Please don’t hesitate to reach out if you have any other questions, concerns or just to bounce ideas around. 

        I hope we have this sorted out soon!

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        Aaron B. Binkley
        Avid Contributor I
        March 24, 2020

        I am getting the same error -- usually when I open a playlist. Most songs are skipped with the encoding error, but I am able to re-add the songs to the playlist and get them to work. Sucks not really being able to use playlists. I have to keep rebuilding them. Confirmation # 276450952

        quadrrem
        Lyricist I
        March 25, 2020

        I have the same issue, but only with YouTube Music. All other services run without issues (Google Play Music, TuneIn Radio, PocketCasts).
        Confirmation # 1516656112

        Jean C.
        Jean C.
        Retired Sonos Staff
        March 25, 2020

        Hi @Aaron B. Binkley 

        Thank you for reaching out to us with your diagnostic report. I’ve taken a look at it and I have a couple of thoughts on how you can optimize your system performance.

        First, it looks like your Netgear router is using WiFi channel 3 which overlaps with several other channels in use. 

        Manually changing this channel to 6 should help improve connectivity, if you have a Netgear Orbi Mesh system, you may want to change the channels on all of your nodes to match. Building queues and playlists as well starting and maintaining playback withing a Sonos system relies entirely on connection between the individual players themselves as well as to the router directly. 

        Second, its usually best to run Sonos systems as large as yours on what we call “Sonosnet”. If you wire one of your Sonos products directly to your main router, it will begin broadcasting it’s own mesh network that you can then manage directly through the Sonos app. You can change this channel to be separate from your home network to reduce interference.  

        Please let us know if your playback behavior improves or stays the same. If you include a diagnostic number in your reply I will be happy to look it over.

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