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pvebstev
Contributor I
May 15, 2020
Question

SiriusXM Trouble

When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

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      deels1
      Lyricist III
      May 17, 2020

      After being red for a few hours the status page show Sirius XM as green again. I still can’t get it to work. 

        jmbozanich
        Lyricist I
        May 17, 2020

        Same problem here when trying to listen to SiriusXM.  “No selections are available.” on Live Channels.  Frustrating.  I have removed the SiriusXM service and re-added, changed the SiriusXM password for account, re-added, no luck.  I guess I’ll listen to Spotify until Sonos/SiriusXM fixes the problem.

          barrysport
          Lyricist II
          May 17, 2020

          Is this because of the legacy?

           

          Moderator Note: Post Edited for Language

          barrysport
          Lyricist II
          May 17, 2020

          Is Sonos going to fix this problem?

          barrysport
          Lyricist II
          May 17, 2020

          Paying way too much money for the service to not be available.

            SonosUser71
            Contributor I
            May 17, 2020

            The status page showed this down for a while - it now says restored.

            It is not fixed.

            https://status.sonos.com

            Notorious SQB
            Contributor I
            May 17, 2020

            Have 4 Play1 and a boost. Up until the other day I was able to select channels on XM, now when I try I am getting “no selections are available”. However I am able to play XM through recently played. Already rebooted my wireless network, same issue.

              Airgetlam
              Airgetlam
              May 17, 2020

              There are already many threads about the SiriusXM issues, perhaps some SiriusXM is working on the problem?

              Bruce
              Airgetlam
              Airgetlam
              May 17, 2020

              Since there was no software update from Sonos, I suspect the issue is at SiriusXM, have you contacted them?

              Bruce
              SonosUser1234
              Lyricist I
              May 17, 2020

              As a workaround, go into your My Sonos, Recently Played and tap on Recently Played.  I get a list of about 40 of my recently played items, including the SiriusXM stations I’m looking for now.

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