SiriusXM Trouble

58 replies
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When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

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Airgetlam

If you’ve tried a reboot of your router, followed by a reboot of each speaker, I would recommend that you submit a system diagnostic within 10 minutes of trying to play SiriusXM, and contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Certainly some hard data, versus just anecdotal would not be remiss.

Bruce

T

thptrek13

Trending Lyricist I

Thanks Bruce. Just rebooted everything. Removed SiriusXM service and added back in but no results.

I can access and play SiriusXM channels from my Sonos favorites list but when trying to browse/view available channels I get “no selections available”.

Very frustrating. Guess I’ll call support on Monday.

T

thehurra

Lyricist II

Same prob here . Started today

A

andersm

Contributor II

Me too. Started on the afternoon of 5/15. Earlier in the day I was fine. Last fall someone made a similar post and reported that it was an issue on the SXM side and that other connected services/devices were having the same issue. In my case I have a SXM channel as the most recent stream on one of my Sonos pairs, and if I press the play button on one of the speakers, it streams just fine, so some part of the connection is working. I just wish I could see all the channels. At least I can still stream on my phone.

E

epie

Trending Lyricist II

yes, same here. Was about to sit in the yard with a beer to listen and been troubleshooting for last 30 minutes. Happy to at least hear not just me

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thehurra

Lyricist II

yes, same here. Was about to sit in the yard with a beer to listen and been troubleshooting for last 30 minutes. Happy to at least hear not just me

same here. but will not stop me from the beer

Airgetlam

My guess is there’s something going iron at SiriusXM, since all Sonos does is point to the server location that they were told to. Not sure why it isn’t showing up on the real time status link. But Sonos does provide 24/7 support via Twitter as well.

Bruce

Airgetlam

Oops. Update: see https://status.sonos.com

Bruce