SiriusXM Trouble

58 replies
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When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

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SonosUser71

Contributor I

I am having the exact same problem today.

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deels1

Lyricist III

Same issue here. Started late last night by just stopping play. There was a skip back about 5 seconds on a song before it went out. SXM apps work on web, phone and appleTV’s. I’ve deleted and re-added SXM via the music services without success.

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gwillis

Contributor I

Likewise, “no selections available” however I do note I have some Sirius channels in “My SONOS” which still connect and play.

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thptrek13

Trending Lyricist I

Same issue started today. If I go into Sonos Favorite and try to play a station that I have favorited, that station plays. Must be something between Sonos and SirisuXM

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SonosUser71

Contributor I

I was on with Sonos support and they logged on with their premium account and it worked.

I was asked to call Sirius to get my account “refreshed”. No luck.

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HaowonJChung

Lyricist I

XM stream was working fine on my Sonos One. Just recently, the Sonos App XM menu shows “No selection available.” under “Live Channels.”

I tried to log into XM again within Sonos. But still the same problem. I checked my XM streaming login/passwd in a web browser, and that works fine. Any ideas?

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the farrells

Lyricist I

Ditto. No XM and no suggestions from online support worked. Android Pixel phone did update this morning then issue started.

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DSN

Lyricist I

Same here. I never had a problem playing Sirius XM on Sonos in the past.

I can access and play SiriusXM channels from my Sonos favorites list but when trying to browse/view available channels I get “no selections available”.

I recently switched from old Sonos Bridge to wifi, but it worked fine for 2 weeks afterwards until today.

SiriusXM woks just fine in my cars, on iPhone App, and online streaming, Hey..Sonos...it’s you….. and your connection to SiriusXM….come on, someone from Sonos respond and let us know what’s going on PLEASE!!!