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Avid Contributor I
October 27, 2023

SiriusXM not playing

  • October 27, 2023
  • 25 replies
  • 9626 views

Why is there so much trouble connecting with SiriusXM lately?

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25 replies

Avid Contributor I
November 6, 2023

The problem seems to be related to a recent update that does not like when you switch between devices. For instance start a service on an iPhone and then try to switch or change or stop or restart on another device like an iPad, The system wants you to go back to the original device you used. Just an observation since both my wife and I use the system. She has an iPhone, I have an iPhone, she has an iPad, I have an iPad. Before, SONOS did not care which device was picked up to access what was currently playing or to switch channels. Now it seems to object with the “Unable to Play” message.

 

As a data point, I only use an iPad to listen to SiriusXM via the Sonos App.

Lyricist I
November 15, 2023

Having same issue again.  I tried to reauthorize the account - again.  On SiriusXM it says successful, but Sonos says unable to authorize. 
I agree. This is getting old. 

Airgetlam
November 15, 2023

Have you contacted SiriusXM, who maintains these servers? They don’t have any official presence here to read about these issues. 

Bruce
Lyricist III
February 11, 2024

I spent 6 weeks working with Level 3 support (engineering), before my issue was finally resolved.  But I am convinced the resolution had nothing to do with anything Sonos had me do on my system or network.  It was something of a “miraculous resolution” and Sonos refused to share what they may have done on their end.  (They did finally acknowledge that many others were experiencing the same issues.)

 

Fast forward to midnight last evening, and again, after 2 months of trouble free streaming, I can’t stream a single SiriusXM channel on Sonos.  SiriusXM plays on the SiriusXM app on my ios and Windows devices via the SiriusXM app, but will not stream on Sonos.  This is a Sonos problem, and I am getting completely fed up with them. I’ve reauthorised 3 times this morning, reboooted my network twice, yada yada yada and still no success. Like Tina above, when I reauthorise, I succeed on the SiriusXM site, but the Sonos app refuses to acknowledge or process the reauthorization saying there was an Error.

 

Anyone interested in buying a Sonos Move, PlayBase, Play 3, five Ones/1s, a Boost and a Connect???

Lyricist III
February 11, 2024

UPDATE:  Since my post of 45 minutes ago, I have repeatedly attempted to reauthorise my SiriusXM account using the Sonos app. As Tina and I have reported before, the reauthorization succeeds on the SiriusXM site then bombs on the SONOS app. 5 minutes ago, however, after a half dozen or more failed reauthorizations, the Sonos app finally accepted the reauthorization without generating an error message.

 

As stated before, I fervently believe this is a SONOS issue.  When ALL of my other streaming services are working perfectly, when siriusxm streams on all other devices I have via the SiriusXM app; when I repeatedly run network diagnostics and can’t find an issue of any sort - including evidence of interference on a sub-channel; when these issues always initially make their appearance right after midnight on Saturday when most shops do system updates and THEN SiriusXM selectively craps out on Sonos, I will need more than dismissive explanations that it is a SiriusXM issue or local network interference.  My 2½ years of University physics and math argue against these explanations.

 

Sonos needs to get their * together.

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Afterimage
Contributor I
February 13, 2024

SiriusXM still not working on Sonos App - tried all the troubleshooting above to no avail.

Airgetlam
February 13, 2024

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
Lyricist II
March 4, 2024

For several weeks, was only getting the dreaded Sonos chime as an alarm, instead of Morning Joe on 118.   No amount of authorizing fixed the situation.  Just now, randomly tried some Sirius music stations which worked fine.  Went back to 118 and it worked.  We’ll see if it comes on tomorrow.  

Lyricist I
March 6, 2024

This is getting really old. Tried all above and doesn’t work. Can randomly listen to a favored station, but that’s it

Airgetlam
March 7, 2024

What did Sonos Support say, when you called them?

Bruce