SiriusXM not playing

Having this problem as well- once or twice per week. Occurred again this morning so I was forced to use the SiriusXM App and Airplay to my Sonos speakers. SiriusXM service is okay- this is a Sonos issue. 

Having the same issue. Yeah, AirPlay works and I do that when I have to, but the issue needs to be fixed. If SiriusXM is an approved service on the Sonos platform, and it is, connecting thru AirPlay shouldn’t be necessary to get to your content. 
 

I started noticing this a couple of weeks ago, but it’s been intermittent and normally works after trying a few different stations. As of yesterday evening thru right now, there’s no direct connection to SiriusXM from Sonos. 

Tried a SiriusXM station and once again, unable to connect. Went to my Sonos settings under my subscribed services and reauthorized my SiriusXM account…and poof…like magic…all SiriusXM stations (at least all my favorites) are now able to be played directly thru Sonos without having to use airplay. Try reauthorizing your SiriusXM accounts in the Sonos app. This could be the key to our troubles. 

I’m also having this issue and despite reauthorizing SXM it still has been acting up over the last few days. Hoping Sonos looks into a fix soon

same issue here. happening with both android and ios devices.  looking for a solution/fix.

I had the same issue.  I worked with Sonos support to do the following (I am using IOS app):

1. In Sonos app, delete SiriusXM (settings, services & voice, music & content)
2. Force-close Sonos app
3. re-open Sonos app and add SiriusXM  (settings, services & voice, music & content, add a service)
4. This will eventually steer you to a URL where you are asked to authorize SiriusXM.
5. Be sure to use your SiriusXM STREAMING credentials, instead of the main account credentials.

Everything works fine after doing the above.  Hope this helps.

Just happened again this morning. Mid-stream and SiriusXM cut out. Attempted to play other SiriusXM stations and the infamous “encoding” error message gets reported. Switched over to the SiriusXM App and am Airplaying through my Sonos speakers without issue.

It’s random and ridiculous. 

Concerning the advice from Sonos support, I have been and am using SiriusXM Streaming credentials. It’s something else that is recently impacting Sonos’ ability to maintain SiriusXM stations within its own App.

I agree, it is getting old.  This has been going on for me for at least a week, probably longer.  I have reauthorized the SiriusXM service through the Sonos 2 controller on my pc, and it works for a while, but then back to not being able to browse the Sirius channels.  Some evenings I have reauthorized the service two or three times.  This has worked for us in the past without any issues at all, so something has changed.  I believe we had a recent Sonos system update.  I can play Sirius just fine on my Android phone and my pc using their app, but i believe Sirius uses a different server to send the stream to Sonos.

The problem seems to be related to a recent update that does not like when you switch between devices. For instance start a service on an iPhone and then try to switch or change or stop or restart on another device like an iPad, The system wants you to go back to the original device you used. Just an observation since both my wife and I use the system. She has an iPhone, I have an iPhone, she has an iPad, I have an iPad. Before, SONOS did not care which device was picked up to access what was currently playing or to switch channels. Now it seems to object with the “Unable to Play” message.

That seems odd, as the controller is only a remote control that is showing what’s happening on the system that runs on the speakers, there isn’t anything ‘happening’ on the controller. 

If you can repeat this reliably, can you submit a system diagnostic within 10 minutes from each of these devices, and call Sonos Support to discuss it? I’m sure some hard data to provide to the engineering team would be extremely helpful.