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TA AB
Contributor I
February 9, 2024

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

  • February 9, 2024
  • 51 replies
  • 4009 views

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.

Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.

Next step is to consider an alternative way to power my music at home. Not sure Sonos is worth the aggravation.

 

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    51 replies

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    dcmiley
    Lyricist II
    March 3, 2024

    Same issue here— going on 3 weeks now. Completely unacceptable. Surely Sonos has a contact at Sirius who can help them figure this out?  I will call support again tomorrow.  

    PlayItLoud
    March 4, 2024

    Same issue. Same frustration! 

     

    dcmiley
    Lyricist II
    March 4, 2024

    Just off the phone with support.. they had me remove the Sirius connection from Sonos, delete the Sonos app from my iPhone, reinstall the app, then reconnect Sirius in the app. It worked for me.


     

    David 

      zucca2323
      Lyricist I
      March 4, 2024

      TODAY’S UPDATE:  Again, removed Sirius app from Sonos, deleted the Sonos app from my iPhone, reinstalled the app, then reconnected Sirius in the Sonos app. It did NOT work for me. Still having same issue with greyed out channels so as directed by the Sonos Tech on Saturday, I called Sonos at 800-680-2345 and spoke to Carl.  He advised that this known issue is still being investigated by Sonos and currently they do not have a timeframe for a resolution and to use Airplay in the meantime as a workaround.  Also, he said any updates on this issue will be submitted to Sonos customers via the email associated with their Sonos account.

      Drew974
      Lyricist I
      March 5, 2024

      This is an issue for me as well. I'm using Sonos through my home Crestron system, so it's really painful. 

      Lers
      Lyricist III
      March 6, 2024

      Song titles and categories are back. I still have my section of blacked out channels (that shouldn’t be) but maybe we’re getting there…..

      JCBoston
      Avid Contributor II
      March 8, 2024

      SiriusXM recently updated its iPhone app, and I've noticed some changes in Sonos’s presentation of the Sirius info after that update occurred.

      However, all is still not right.

      There are now more top-level choices when you browse to SiriusXM on Sonos: ‘Sports’, ‘Library’, etc. ‘All Channels’ is still present -- but drilling down into it still shows virtually all channels greyed out. For example, Channel 67 -- Real Jazz, which I know is part of my SiriusXM plan, is in that state.

      Interestingly, though, if I search on Sonos for ‘Real Jazz’, that channel comes up, active and accessible, in the search results, and can be played on Sonos simply by selecting it there.

      I don’t know if that was the case before this latest SiriusXM update -- I never had to use the Sonos search functionality. But to me it reinforces the point that either SiriusXM is passing incorrectly coded intomation to Sonos, or Sonos is incorrectly parsing the information that SiriusXM is passing, or both.

       

      jgatie
      jgatie
      March 8, 2024

       

      I don’t know if that was the case before this latest SiriusXM update -- I never had to use the Sonos search functionality. But to me it reinforces the point that either SiriusXM is passing incorrectly coded intomation to Sonos, or Sonos is incorrectly parsing the information that SiriusXM is passing, or both.

       

       

      Sonos doesn’t parse anything, it displays search results as they are given by the content provider.

        Garyjfk
        Lyricist II
        March 9, 2024

        Just adding myself here to the list of unhappy customers. Read thru all the very helpful posts. Thank you to all. Went thru similar of verifying my XM account, removing and re-adding the service to the Sonos App without resolution.  The channels remain greyed out unless on is available in recently listened to section then it can be played while it is greyed out on the all channel selection list.

        svilledent
        Lyricist I
        March 13, 2024

        I am having this same problem and it is VERY frustrating to not be able to use the SiriusXM channels that should be available through Sonos.  Please, someone at Sonos work with Sirius and get this fixed!

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