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TA AB
Contributor I
February 9, 2024

SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

  • February 9, 2024
  • 51 replies
  • 4009 views

I spent 2 hours this morning with Sonos and SiriusXM trying to resolve an issue with how SiriusXM channels are displayed in the Sonos App. After the usual stuff (uninstalling, reinstalling, rebooting, etc...) Sonos ran a screen share and could clearly see that the Sirius channels are not being displayed properly. Sirius claims that this issue is on the Sonos end. To their credit, Sonos did temporarily log into their Sirius test account (via screenshare) within my Sonos app and their Sirius stations were displaying.

Sirius seems to think this is an issue with how Sonos is handling the channel lineup info being delivered to them from Sirius. Seems right to me although that doesnt fully explain why the Sonos test account worked but my account didnt. Anyway, after numerous call backs I got tired of helping two large companies solve problems that they should be able to do without irritating their customers are wasting our time.

Next step is to consider an alternative way to power my music at home. Not sure Sonos is worth the aggravation.

 

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    51 replies

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    Airgetlam
    Airgetlam
    February 24, 2024

    If you read the Sonos partners page, you’ll find that Sonos displays data sent to them through the SMAPI (Sonos Music Application Programming Interface) that is sent by the SiriusXM server, without any parsing. It’s up to the streaming company (SiriusXM) to send the appropriate data through SMAPI, which is why most (all?) streaming companies set up specific servers/endpoints for Sonos to get data from. 

    To my knowledge, there has been no changes to the SMAPI, which all streaming companies use to communicate with your Sonos. This means the changes that SiriusXM have done on their servers has ‘broken’ the data being sent to your Sonos controllers, and SiriusXM needs to fix it. 

    You’ll note that no other streaming company is experiencing this issue. 

    Bruce
      PG48
      Lyricist I
      February 24, 2024

      I have the same problem. Sirius plays perfectly in the app on my phone, in my car, and streaming on my LG tv. On my Sonos, blocks of channels do not appear. For example, while channels 2 thru 29 are unavailable, channels 70 thru 79 are available. 

      This is clearly a Sonos problem. Either they got a bad file from Sirius, or have a corrupt file on their server, or whatever, they should be able to figure it out. This isn't rocket science. 

        Airgetlam
        Airgetlam
        February 24, 2024

        The data doesn’t live on a Sonos server. 

        Bruce
          juliorota
          Lyricist I
          February 25, 2024

          i have same issue. Sirius XM channels all greyed out except for channel 2 and 3…

          can still play sirius Xm channels from sonos favorites that were added before…

          any solutions would be appreciated

          buzz
          buzz
          Grand Maestro
          February 25, 2024

          I know someone who is having trouble on a home system that claims to support SIRIUS XM. The issue seems to be unresolvable by either company, yet SIRIUS XM plays in the car. There is no SONOS in that house. I place the blame on SIRIUS, but I have no proof.

            controlav
            controlav
            Lead Maestro
            February 25, 2024

            I have the same problem. Sirius plays perfectly in the app on my phone, in my car, and streaming on my LG tv. On my Sonos, blocks of channels do not appear. For example, while channels 2 thru 29 are unavailable, channels 70 thru 79 are available. 

            This is clearly a Sonos problem. Either they got a bad file from Sirius, or have a corrupt file on their server, or whatever, they should be able to figure it out. This isn't rocket science. 

            This is clearly a Sirius problem. As soon as you click on that Sirius icon in the Sonos app, everything you see (or don’t see) is delivered (or not delivered) from the Sirius SMAPI server. If I still had a valid subscription I’d show you the XML and the url that it comes from.

            Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
              rel9
              Contributor I
              February 28, 2024

              I am experiencing the same issue. Channel 1 works but 2-31 (p.s. this includes Phish Radio!!!!) are blacked out. Some engineer really needs to fix this bug asap. Sirius App and in Car work perfectly. Problem is isolated to my Sonos App. See attached screenshots. 
              Ariel

               

              zucca2323
              Lyricist I
              March 2, 2024

              I have the same issue with the Sirius channels being greyed out in my Sonos app.  I contacted Sonos support via live chat and chatted with Sonos Rep, Mark Vincent.  He had me send a diagnostics report from Sonos Settings.  Also, he had me uninstall and reinstall the Sonos app, remove Sirius within the Sonos app and reinstall it but still had the same greyed out channels.  He later advised that this is a known issue and it is being handled by their Sonos Software Development team.  Existing Case#: *.  I was told to try checking the Sirius channels again on Monday within the Sonos app and if the problem still exists to contact Sonos at 800-680-2345.

               

              Moderator edit: removed case number for privacy reasons.

                controlav
                controlav
                Lead Maestro
                March 3, 2024

                I have the same issue with the Sirius channels being greyed out in my Sonos app.  I contacted Sonos support via live chat and chatted with Sonos Rep, Mark Vincent.  He had me send a diagnostics report from Sonos Settings.  Also, he had me uninstall and reinstall the Sonos app, remove Sirius within the Sonos app and reinstall it but still had the same greyed out channels.  He later advised that this is a known issue and it is being handled by their Sonos Software Development team.  Existing Case#: *.  I was told to try checking the Sirius channels again on Monday within the Sonos app and if the problem still exists to contact Sonos at 800-680-2345.

                 

                Moderator edit: removed case number for privacy reasons.

                Why did he go through the hassle of removing and reinstalling the Sirius credentials when this is such a well known issue? Oh well, at least you have a case #.

                Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                rel9
                Contributor I
                March 3, 2024

                Would love to know the Case #
                This is really absurd and a huge waste of customer time and support resources. Why doesn’t Sonos recognize the glitch and reduce all of our doomed to fail efforts. Pure example of IT people who either think they are above everyone else (when they are not) or too afraid to acknowledge mistakes (when they should). Ultimately a managerial process failure. Get it together Sonos!!

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