SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I just realized that if you use the SEARCH bar looking for channels the channel will show up and not be grayed out.  However, this is quirky still as searching for YACH will bring up a selectable Yacht Rock Radio channel but searching for YACHT bring up said channel but still grayed out.  So this is a work around you can use.

As I posted 6 days ago….

Are you using the New Search or the Classic Search?

With Classic Search and ‘Stations’ selected as the filter, ‘yach’ returns results under the headings Sonos Radio, Apple Music, radio.net, and SiriusXM. Under SiriusXM is channel 311, and it’s accessible. Searching for ‘yacht’ similarly produces the same headings, but all results under ‘SiriusXM’, including channel 311, are greyed out.

(Why a less restrictive search (‘yach’) is more useful than a more restrictive one (‘yacht’) is totally beyond me...)

With New Search and ‘All’ selected as the filter, we get results under the same four headings as above. ‘yach’ produces a live link to channel 311 under SiriusXM. ‘yacht’ also produces a live link there.

With New Search and ‘SiriusXM’ as the filter, we get results under Live Stations, Songs, Other, and Episodes. ‘yach’  produces a live link to channel 311 under Live Stations, as does ‘yacht’.

In no case does the search have to be case-sensitive.

My conclusions, if you’re primarily searching for live stations:

• Use New Search
• Filter by SiriusXM

I think my solution is to cancel SiriusXM. I’ve been on the fence for a while and this is enough to push me over. I feel like their music selection is not the best. I get better listens out of my free pandora account. 

Just set up a new Sonos system, new account.  Added SiriusXM service.  No channels listed.  

My old system had SiriusXM working until it suddenly stopped, asked that I reauthorize.  That “succeeded” after a couple of failed attempts but had no channels authorized.  Additional attempts to reauthorize or remove/re-add SiriusXM had similar outcomes, either showed no channels or just the two default ones.  Other streaming services all worked and continue to do so.

Sonos blames SiriusXM.  I’m thinking Sonos are probably right since SiriusXM are the only ones with problems, and the old connection broke without any changes to the Sonos system or app (suggesting that a change in what SiriusXM sends to the Sonos broke things.)  

Will take this up with SiriusXM but I’m not optimistic based on what’s been posted here.

This issue is still happening, and it is the first week of April 2024. I'm not a tech person but I do know that both SONOS and Sirius XM are big companies that need to FIGURE OUT A WAY to work together. Frustrating. 

Seriously, the two companies should start talking to resolve the matter. My belief strictly based on my personal circumstances is that Sonos will suffer more than Sirius XM. I have but a few music subscriptions and XM being my goto in the car and it was also whilst at home. I own a number of Sonos products but this lack of customer focus already stopped me from making a Sonos purchase. Nor do I intend to purchase anything from the company till this is resolved regardless of where the technical glitch resides. 

On a positive note; somebody in this thread posted that using the search feature can assist in getting access to stations grayed out on the app.  Kudos to that person as it is the only reason this service has any life in it from my point of view.  I really hope a Sonos moderator sees this and brings it up to a level in which some real actions can be taken.  Almost a month since I logged my first encounter of this matter.   

Same issue here - many channels greyed out that should be available.  

Possibly related:  some time in the last couple of months, all favorites pointing to SXM stations stopped working altogether.  Deleting and re-adding them (on those that weren’t greyed out) fixed it, and it is interesting to note that the icon in the app changed for each from a white background to a colored one. 

Seems something was changed on the back end and broke a bunch of stuff.   

How about hiring a few QA engineers, guys?​​​

ETA:  I can play the stations greyed out by telling Amazon Alexa to play them.

Just a quick check in. Has anyone seen resolution to this issue? I see an app update is coming. I guess that could fix things but wishful thinking possibly….

As stated many times, the SIriusXM content displayed by the Sonos app is controlled by SiriusXM, not Sonos.  Any fix will come from SiriusXM, not Sonos, so a new app cannot do a thing. 

SiriusXM updated its app (7.4.0) not too long ago. They contacted me and asked if that resolved the problem. It did not.