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Big Aura
Contributor I
September 28, 2020
Answered

S1 Android App crashes every time I search in "stations"

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung S20, and have the following services installed:

Sonos Radio

Amazon Music

Radio Paradise extension

TuneIn Radio

 

thanks

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    Echas1000Answer
    Lyricist I
    October 23, 2020

    Note to group: 

    Older versions of the S1 Controller can be found here:

    https://www.apkmirror.com/apk/sonos-inc/

    I installed a version from August and search works … 

    View in thread

    58 replies

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    sonos_remerson
    Trending Lyricist I
    October 12, 2020

    Hello,

    I have the same problem on Android 10. I believe a recent update to Sonos S1 broken this a couple of weeks ago. The iOS S1 app seems unaffected.

    Searching on my local music library or Spotify works fine. But as soon as I search Stations for anything, S1 immediately closes and I cannot use it. This makes searching for radio stations unusable.

    My diagnostic number is: 1550445801

    When is a fix anticipated?

    Thanks.

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 12, 2020

    Hi folks,

    Thank you for reaching the Sonos Community.

    We really do apologize for the inconvenience. We are continuously working to improve the functionality of this feature and will keep you posted on this.

    In the meantime, you can do the following options:
    1. Use an iOS controller to perform the desired action - if available.
    2. Browse or Search for the respective content without using either the "Podcasts & Shows" or "Stations" filter.

    If you need help with any other information, please be sure to let us know.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    hoggm2
    Lyricist I
    October 13, 2020

    Fortunately for me, I can control Sonos via my home automation system (OpenHAB) which I have configured with the radio stations my wife likes. OpenHAB software is free.

    Given that Sonos have no schedule, it is an option for anyone technicaly minded. I say this knowing full well that the selling point of Sonos is plug and play simplicity of use, so this is not likley suitable for many people.

    sjw
    Local Superstar
    October 18, 2020

    Same issue here.

    1191080008

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 18, 2020

    Hi folks, 

    Thank you for reaching us out in the Sonos Community.

    We appreciate your detailed post describing the issue and all your effort in checking this from your end. Your feedback is important to us.

    In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this.

    If you need help with any other information, please be sure to let us know.

    The Sonos Community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    antonio.m
    Lyricist I
    October 20, 2020

    Same issue here.

    I can look for artists on the App, but each time I try to search on stations or podcasts, the sonos s1 app crashes.

    Fortunately, I can do the same from the Mac OS app, but this is a really expensive system that should not have this kind of problems

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    October 23, 2020

    Hi folks,

    Thank you for reaching us in the Sonos Community. We appreciate for letting us know about your concern. Your feedback is important to us.

    In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this.

    You can do the following options:
    1. Use an iOS controller to perform the desired action - if available.
    2. Browse or Search for the respective content without using either the "Podcasts & Shows" or "Stations" filter.

    If you need help with any other information, please be sure to let us know.

    The Sonos Community is always here to help.
    ​

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Echas1000
    Lyricist I
    October 23, 2020

    I have the same issue on my Galaxy S9+ -- immediate crash upon initiating a search.  Pending an update/fix from Sonos, Is there some website where an earlier version of the Sonos controller is available?  Thanks

    Echas1000Answer
    Lyricist I
    October 23, 2020

    Note to group: 

    Older versions of the S1 Controller can be found here:

    https://www.apkmirror.com/apk/sonos-inc/

    I installed a version from August and search works … 

      thewoj
      Lyricist II
      October 30, 2020

      How much longer am I expected to wait for an update to solve this problem? Most of us have spend hundreds or even thousands of dollars for your equipment. This problem has been ongoing for over 6 weeks. The solution of upgrading to S2 compatible equipment is unacceptable. Please advise.

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