Contributor I

Answered

S1 Android App crashes every time I search in "stations"

58 replies
2552 views

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes. I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung S20, and have the following services installed:

Sonos Radio

Amazon Music

Radio Paradise extension

TuneIn Radio

thanks

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E

Echas1000Answer

Lyricist I

Note to group:

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works …

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Rowena B.

Retired Sonos Staff

Hi folks,

@Snowden, thank you for reaching us. @Airgetlam is correct. You can create your own thread or search for the same issue in the community that you may find options to resolve your concern.

@spatel, welcome to the Sonos community. I appreciate bringing your concern to us. Do you experience the same on other music services?

@Big Aura, thank you for your response and for submitting the diagnostic. Upon checking, most of your Sonos products are compatible with the S1 system.
Can you also submit a diagnostic report from your wife's phone for us to compare?

We don’t have exact timing to share at this point and the issue will be addressed via a future software update. We will update this thread when we do.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

spatel

Lyricist I

Hi Rowena,

I have Spotify, Mix Cloud, Tunein - Any search in “Station”, “Genres”, “Podcast & Shows”, and “Shows” results in the app crashing. Interestingly, I can search “users” without the app crashing.

M

MusicEvokesEmotion

Enthusiast I

Just wanted to add that I’ve had the same problem as Big Aura for a few weeks… coincidently about the same time as the most recent S1 update (11.2.4) on 9/23.

My search works for Artists, Songs, and Albums (only returning hits from MP3s on my local network shared folders). However, when I click to search Stations (or Genres, Podcasts & Shows, etc.), the app stays up… but as I start typing in the search box (when it would typically start filtering results back), the app immediately crashes. Even if I just try to click on a previous station I’ve searched for and selected - the app crashes as well.

I think there’s something wrong with the search function when it’s trying to get results from outside your local network (i.e. when it has to search the interwebs, specifically for such things as Stations, Podcasts, etc.). Hopefully this information will help your developers narrow down the cause (I'm a software developer myself). Thanks.

My specs:

Sonos S1 app - 11.2.3 (no option to update to 11.2.4); build 57381090.

Andoid version 11

Google Pixel 3

6 Sonos speakers, 1 connect:amp (powering 6 speakers), 1 connect (connecting 10 speakers).

Airgetlam

It probably would be more helpful to Sonos engineers who are trying to fix this issue if you were to post a system diagnostic within 10 minutes of experiencing this problem, giving them more hard data to look at. Just post the number here, and the Sonos Forum moderators can collate the diagnostics, and send them over.

Bruce

M

MusicEvokesEmotion

Enthusiast I

Thanks Airgetlam. I think we've all spelled out specific steps to easily replicate this issue for them, but I can do that.

I tried various search methods, and crashed the app multiple ways, then ran System Diagnostic upon restart of the app. Here's my # 790931234. Hope it helps.

B

Big AuraAuthor

Contributor I

Hi @Rowena B. - I’ve just a diagnostic from my wife’s phone (immediately after trying, and succeeding, to seach for a radio station on the old app version) - it’s 801668321.

I’ve then searched on my (current version app) and it crashed. I did a diagnostic on it too - 1620368692

thanks

Rowena B.

Retired Sonos Staff

Hi folks,

@Airgetlam, thank you for your assistance.

@MusicEvokesEmotion, thank you for your response. The diagnostic shows that you're using an Android 11 and the Sonos app version is 57.3-81090.

@Big Aura, thank you for providing the diagnostic reports. Your wife's using Android 9, while you're using Android 10. Both Sonos app on your devices has the software version 57.3-81090.

Not all devices are affected by this issue. I'm glad that it's working on Android 9. This is why we are still investigating and looking for a resolution on affected devices.

We do apologize for the inconvenience. We are continuously working to improve the functionality of this feature and will keep you posted on this.

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question.

K

Keithmac

Virtuoso

I'm on S1 using a Galaxy S20 and "Podcast and Shows" search instantly crashes the app..

G

gwen49

Lyricist I

Same problem. I thinks sincerely to change to bose if Sonos don't patch s1 app.

J

jwright444

Contributor I

I’ve just bought a Move but will not recommend SONOS. S1 app is broken and SONOS seems incapable of fixing it. Who cares about voice control and ARCOS? Bring back an app that works.

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