Contributor I

Question

revert to version 16.1

Forum|Forum|2 years ago
May 9, 2024
67 replies
7167 views

Hi everyone

Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).

Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me.

Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again.

I don‘t understand why sonos is releasing such a buggy app :-(

thanks for your help! ❤️

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Z

zeeinnJ

Lyricist I

What garbage this company has shoved down our throats. No effing warning or explanation how to use. I have systems in two different locations. Doesn't recognize the system automatically when I'm on the wifi. Can't figure out how change music from the app. Hate this. Thousands of dollars invested and now this after making my first system of Sonos gives obsolete. I can not state strongly enough, do not buy Sonos

That is a perfect recipe for disaster. Exactly how companies go out of business.

5 sets of speakers that I cannot use for my daughter's graduation party tonight.

Z

zeeinnJ

Lyricist I

Horrible “update” of software. I just retired from a career in IT and this update demonstrates the worst of the AGILE software upgrade process where upgrades are sent out to customers who become Beta testers without consent. Reading the release notes was laughable, with statements such as “sleep timer” will be restored in a future release. Removing an existing feature in a software update is beyond poor programming. I want to hear from Sonos on the following questions: 1). Have you outsourced all of your development off shore? Meaning you no longer employ people inside the USA? 2) By what methodology do you determine what to change about the user interface? Is it some VP or the actual customers? 3). If you are offshoring… my experience with IBM offshore centers as co-workers is that their employees have no IT experience, have extremely long learning curves, and … my experience was that many easy issues where escalated to experienced USA workers ( aka me) to resolve. That experience is a waste of time for the customer (who is beyond frustrated by the I got them), a bad customer service experience, and takes time away from senior employees being able to focus and proactively fix issues before the consumer experiences an issue.

Beyond disappointed in the upgrade and the organization.

First things first, fire the CTO and the whole IT department for cause.

Sonos is destroying their customer base, and if not checked immediately, they will be out of business in no time.

I have 5 sets of speakers that I cannot uae for my daughter's graduation party tonight due to the latest update. Only solution offered by Sonos is to wait for a future update !!!!

Shameful company that does not respect its users.

At a minimum, offer to restore or roll back to old version.

Garbage..wasted $1000's in equipment.

X

Xiante

Lyricist III

For everyone trying to go back to the previous version. From a fellow forum user, use the steps he describes below. It worked for me and. This is for Android users. First remember to uninstall the existing Sonos app from your phone.

“Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.”

Thanks for this! I was able to install 16.1 (arm64 v8a) from an apk file and everything works as before (separate speaker group volume, adding tracks to current playlist, and most importantly, loading the app and registering changes immediately, as before. The only problem is I cannot access, search, or make changes to my music library on my media server, without updating the app, which I obviously don't want to do. But surprisingly, for my personal playlists that already existed (which pulls tracks from various services AND my library), it still pulls tracks from this library. So this is a decent fix for me now.

G

Grumpy Hiker

Lyricist I

I am still very angry about this. With V16.1, finally all my connectivity problems were gone and all my rooms worked just they should , and worked all the time , every time. Now this is a true nightmare. Spent HOURS on with Sonos support and no luck. Oh yeah, “you will have to wire the main component in every room with Ethernet to your router.” What??? Please, please let us downgrade.

N

N2ck

Trending Lyricist I

Hi All

Just to let you know that due to all of the frustrations well documented at this stage and total disregard for users by Sonos I have successfully been using for about two months now an Android tablet which i specifically purchased for my Sonos systems and Spotify. visit Mirror APK and download 16.1 and all systems working fine and have no intention of upgrading and turned off All auto upgrade systems just in case,

I am an iOS user under normal circumstances but short of throwing the Sonos system in the bin (very expensive option not happening) then €120 well spent but not purchasing any further information Sonos equipment as this treatment of us is totally unacceptable.

Regards to all and best of luck

S

Swell in Oakland

Lyricist II

@N2ck - I’m also an iOS user and have no knowledge of Android anything. Which tablet do you recommend?

N

N2ck

Trending Lyricist I

Hi Swell

i first tried the Amazon but sent it back due to very restricted on app downloads and no Google store so then purchased Lenovo and working fine. Hope this helps 👍

S

Swell in Oakland

Lyricist II

Also, had some success using Apple Airplay through the Music app on my iPhone. All the newer equipment plays (although it occasionally freezes) and only 1 pair of very old 1st gen speakers won’t connect.

N

N2ck

Trending Lyricist I

For me I think I’ll cut my losses and leave well alone in relation to my system and the current set up until all this is sorted out but I definitely will not be upgrading or purchasing additional products and sinking any more investment into my systems.

I suppose it’s true what they say about putting all your eggs in one basket is a very risky business

N

N2ck

Trending Lyricist I

Hi All

sinister development as just returned from a short break only to to try and play some music but it appears that all of the Sonos functions are blocked out and pushing me towards the upgrade option ? . I can only guess that this has been targeted through my email accounts log in details which I have used to access the forum ?? Therefore I would suggest that you do not use the same emails / log in details as your account as yo may be restricted in the use of 16.1 which was my only means of meaningful use but have now lost my Groupons and functionality?? This is a very underhand approach from Sonia against the very users it depends on to purchase and use there products ….. buyer beware as Sonos do not appear to be listening and fixing their app issues 👎👎👎🙄

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