revert to version 16.1

Hello all,

I like everyone else here could not use the new app. Many serviced stopped working (just a “something went wrong” error) when trying to play, even after re-authorizing. So just to be able to listen to the services I want to, I had to downgrade (thank you for the instructions). However, after the downgrade my 2 Sonos One speakers have the wrench icon and in the system it says “needs an update” and it is forcing me to update the app. I read elsewhere that the new app did not update the FW in the speakers but my experience is that the speakers got updated and now I cannot play to the Sonos Ones. The Ikea Symphonisk speakers work fine, unfortunately those ones are in the shop and not in my office where the Ones are located. Has anyone else had this issue? I can’t play some services with the new app but I can’t play anything to the Sonos One with the downgraded app?

*** UPDATE ***

I tried to load my Windows Controller to see what the situation was and it required an Update to do anything so I was forced to “update” but this was not to the actual controller but rather it did an update to the Sonos Ones and left the controller alone. Now the Ones show up in my downgraded 16.1 Controller on my Android without any issues. So annoying that the android Controller was forcing a software upgrade to do a FW upgrade? Anyways, I hope this is useful to someone else who has the same issue.

***

Cheers

As an iOS user, I have deleted the app and now use aircasting directly to my sound system (receiver and a few Sonos 5 speakers) from the native app (e.g. podcasts, music, books, etc.). It’s not perfect but at least I can skip ahead/rewind as needed.

I wish I read this thread before updating. Holy crap it’s bad. I have a dedicated iPad I use for a Sonos controller in guided access mode. It was working perfectly, now it’s unusable. And based on this thread, there is no solution. Guess I won’t be buying additional ports for my additional zones, time to scrap Sonos. 

I cannot understand what mind tested and approved this release. Ridiculous!

Seriously, Sonos…what in the living hell are you doing releasing this complete and utter garbage “upgrade?” You should be ashamed. Half of my speakers aren’t working now, others will play for 10 seconds and then cut out, I have one stereo pair that’s actually working but there’s no volume level on the slider so I can’t control their loudness. Just an absolute failure. Let us go back to the previous version and then NEVER, EVER touch your goddamned app again. 

Updated to 16.2 and now my imported playlists from iOS are not complete. Can we expect SONOS to correct this misguided update?

Hello Sonos App users  (Android,  Sonos App S2 80.00.04- rel.+20240507.671145b),

After my email to Sonos regarding the problems with the latest update (v80.xx) I received following message from the Sonos Sales Experience Team (EU).

“I can understand 200% that you are extremely dissatisfied with the new version of the S2 app,
especially because the music is extremely important for your daily use.
Our development team is working hard to resolve the issues with the app.
We share many updates through the Sonos community.
It gives me great pleasure to hear from you that you have found a solution to the
problems with the app. I have certainly passed this on to our management.
We hope that all missing functions will be back on the S2 app around mid-June, but
earlier is of course very welcome.
Once again, my sincere apologies for the inconvenience this has caused “
 

Hopefully we will get a solution very soon from Sonos.

For now we have to make do with the previous well-functioning update (v16.1). Hopefully this has worked for everyone to restore that version.

Have done the above revert but my app is still auto updating even with that option in the app turned off. WTH! Is that even allowed? If you offer an option to disable auto updates then do the update anyway that has to be breaking a few rules. 

@1DaramG 

Do not forget to disable auto update also in the Google Play Store App (Android).
You’ll find these settings when you toutch you name icon (top left) in the Google Play Store App.
→ Network preferences :  choose ‘Apps not auto update’.
Hope this works for you.

Horrible “update” of software.  I just retired from a career in IT and this update demonstrates the worst  of the AGILE software upgrade process where upgrades are sent out to customers who become Beta testers without consent.  Reading the release notes was laughable, with statements such as “sleep timer” will be restored in a future release.  Removing an existing feature in a software update is beyond poor programming.  I want to hear from Sonos on the following questions:  1).  Have you outsourced all of your development off shore?  Meaning you no longer employ people inside the USA?  2)  By what methodology do you determine what to change about the user interface?  Is it some VP or the actual customers?  3). If you are offshoring… my experience with IBM offshore centers as co-workers is that their employees have no IT experience,  have extremely long learning curves, and … my experience was that many easy issues where escalated to experienced USA workers ( aka me) to resolve.  That experience is a waste of time for the customer (who is beyond frustrated by the I got them), a bad customer service experience, and takes time away from senior employees being able to focus and proactively fix issues before the consumer experiences an issue.

Beyond disappointed in the upgrade and the organization.