Local Superstar

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

Forum|Forum|3 years ago
February 23, 2023
247 replies
20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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Pinned Reply By Corry P

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

Show previous replies

B

beynym

World-Class Superstar

Hi @beynym

To be clear, you need to log out and stay logged out to keep the blue dot away.

Thanks @Corry P, I stand corrected!

Corry P

Sonos Staff

Hi @Kos

Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos

Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world… end of story :). Working with customer communications everyday I am genuinely curious. Have a nice weekend.

I can’t give you an answer to the “why” of it, but I can tell you that when I read it earlier I thought it was such a good idea that I did make a point of passing it up the chain, and I’m just about to add it to my weekly report too. Thank you!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

D

DaleyProductions

Lyricist III

I have the same problem! Have tried rebooting entire system and logging out/ into mobile app diagnostic: 1718290712

K

Kos

Enthusiast II

Hi @Kos

Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos

Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world… end of story 🙂. Working with customer communications everyday I am genuinely curious. Have a nice weekend.

I can’t give you an answer to the “why” of it, but I can tell you that when I read it earlier I thought it was such a good idea that I did make a point of passing it up the chain, and I’m just about to add it to my weekly report too. Thank you!

Haha, great. Working with issues like this every day I really envy Sonos’ direct access to ALL your customers thru the app.. use the extremely valuable channel for more than advertising and ‘good advice’, use it to calm customers down also - that’s clever loyalty building :)

Kos

T

TinaA

Lyricist I

So basically quit looking at it. Don’t let it bother you. Look forward to the fix. I’m not looking at this anymore. Go away blue dot.

M

MichaelGG

Enthusiast I

Hi @Dogdad

OK good - that seems to have been the worst anyone has experienced with this issue, so I’m glad it’s improved somewhat!

Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos

Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world about the blue dot… end of story 🙂. Working with customer communications everyday I am genuinely curious. Have a nice weekend.

Well said!!

M

MichaelGG

Enthusiast I

Hi @Kos

Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos

Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world… end of story 🙂. Working with customer communications everyday I am genuinely curious. Have a nice weekend.

I can’t give you an answer to the “why” of it, but I can tell you that when I read it earlier I thought it was such a good idea that I did make a point of passing it up the chain, and I’m just about to add it to my weekly report too. Thank you!

Thanks @Corry P appreciate you sending the feedback “up the chain” but if your senior people don’t understand basic customer communication Sonos as a company has some serious issues and wrong people in the job. Thanks again.

H

Hinksy99

Contributor I

Hi, just following up on this topic (first post here).

I have a Sub Mini experiencing these exact symptoms, it was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.

It won’t complete the update, failing at the ‘Finishing Up’ stage after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.

When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works and eventually stops. And yes, I’ve tried rebooting routers, logging out, force close and everything suggested here.

C

Claudio Torres

Lyricist I

same error „updating…“

the problem is not my router or my settings, everything was working fine before i update to 15.1!

so please sonos fix it, this is boring.

Corry P

Sonos Staff

Hi @Hinksy99

As you don’t own a Boost, you are somewhat off-topic here. I appreciate how you might feel the issue you experience is related, but I really don’t think it is.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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