Local Superstar

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

Forum|Forum|3 years ago
February 23, 2023
247 replies
20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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Pinned Reply By Corry P

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

Show previous replies

Dogdad

Headliner III

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

Thanks for your work on this.

SarahNAuthor

Local Superstar

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

Thanks @Corry P for your help and advice

Can you have too many Sonos speakers? 🤔 😆

Corry P

Sonos Staff

Hi @Dogdad

I did notice your screenshots on page 5 looking once more just like they did in

Has this improved for you at all? If not, please get in touch with our technical support team.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Dogdad

Headliner III

Hi @Dogdad

I did notice your screenshots on page 5 looking once more just like they did in

Has this improved for you at all? If not, please get in touch with our technical support team.

Yes.. everything looks great. Except, of course that little blue dot 🥴😂

B

beynym

World-Class Superstar

If you log out of the app, the Boost should no longer erroneously show as updating in app.

I jiust logged out of the app and back in. Boost still updating… 😯

Diagnostics: 1482189630.

Corry P

Sonos Staff

Hi @Dogdad

OK good - that seems to have been the worst anyone has experienced with this issue, so I’m glad it’s improved somewhat!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

SarahNAuthor

Local Superstar

If you log out of the app, the Boost should no longer erroneously show as updating in app.

I jiust logged out of the app and back in. Boost still updating… 😯

Diagnostics: 1482189630.

To get rid of the dot, you have to stay logged out. If you log back in, it will appear again but does not affect playback anyway

Can you have too many Sonos speakers? 🤔 😆

Corry P

Sonos Staff

Hi @beynym

To be clear, you need to log out and stay logged out to keep the blue dot away. As long as you don’t need to change the system’s configuration, there should be no disadvantage to doing this while waiting on a resolution.

Edit: @SarahN beat me to it

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

Kos

Enthusiast II

Hi @Dogdad

OK good - that seems to have been the worst anyone has experienced with this issue, so I’m glad it’s improved somewhat!

Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos

Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world about the blue dot… end of story :). Working with customer communications everyday I am genuinely curious. Have a nice weekend.

Kos

B

beynym

World-Class Superstar

If you log out of the app, the Boost should no longer erroneously show as updating in app.

I jiust logged out of the app and back in. Boost still updating… 😯

Diagnostics: 1482189630.

To get rid of the dot, you have to stay logged out. If you log back in, it will appear again but does not affect playback anyway

Thanks @SarahN, I missed that part.

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