Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

When I called support today they told me I had to wait for the next up date. 

😡

have the same, the Boost continuously shows that it is supposed to be updating. It appears and disappears and sometimes influences which speakers are actually available. It is allegedly updating for the past 26 hours now:

have the same, the Boost continuously shows that it is supposed to be updating. It appears and disappears and sometimes influences which speakers are actually available. It is allegedly updating for the past 26 hours now:

 

 

Another me too without diagnostics doesn't really help. Please make and send a diagnostics.

Same with my 2 Boosts… large house. But music is playing allright so maybe just app cosmetic?

But curious: Is it not possible to check something as simple as this before launch…? Don’t they have a Boost in the lab to test on before pushing updates? Strange… as it seems to include all Boosts on earth :)

(Sonos have allready received hundreds of diagnostics on this subject… guess they are covered… but here it is: 313388586)

Idea: Why do Sonos not use the message ability in the app to simply inform all Boost users that they are very much aware of the issue and will come back with a solution? (Instead of using the channel for sales… gosh). Why do I have to find some community thread to learn this?

Yes same problem diagnostic 1220914548

Spot on, basic respect for their customers would be to send us all an email at the very least. Instead we are left to guess, reboot, reboot, reboot and reboot again. Premium product with a premium price tag with very basic to poor support!! I ended up calling support they told me they know it’s a problem so send us all an email update!! 

have the same, the Boost continuously shows that it is supposed to be updating. It appears and disappears and sometimes influences which speakers are actually available. It is allegedly updating for the past 26 hours now:

 

 

Another me too without diagnostics doesn't really help. Please make and send a diagnostics.

Disrespectful response. 
 

here’s the number: 2123071271

Samen here.

Diagnostics = 595005723

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.