Local Superstar

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

Forum|Forum|3 years ago
February 23, 2023
247 replies
20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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Pinned Reply By Corry P

Hi Everyone!

The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

We would like to sincerely thank you all here on this thread for your assistance in our investigations.

If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

We will of course aim to resolve this in a future update.

Show previous replies

R

rjstua

Lyricist III

Same issue with Boost claiming it's updating, support ID 584565367

S

sjw

Local Superstar

Hopefully everyone with the issue is reporting the issue with a diagnostic. Otherwise there's no real picture of the scale of the problem.

Thankfully the latest bug doesn't seem to cause an issue with playing music though.

Dogdad

Headliner III

What was wrong with the system before this 15.1 update ?? Again, another update that was forced upon us that’s now causing issues for so many.

Flare

Prominent Collaborator I

Sonos support traditionally doesn’t give time frames for changes/fixes. They just happen, probably due to a mix of how long it takes to find and resolve the issue, and how much QA time is necessary to ensure the ‘fix’ doesn’t break something else. Then there’s the whole ‘teeing it up on the distribution stores’, too. I’d expect it will come as soon as they possibly can get it out.

QA? 🤣 its totalling lacking with Sonos, too many buggy updates rolled out too many times and then we have to wait ages for a fix.

Airgetlam

Ah, apologies. Quality Assurance. Something that we in the software business both rely on desperately, and equally fear/hate. No matter how much Quality Assurance testing there may be, it’s never enough to cover every possible thing/system, and bugs can creep through. I can’t begin to tell you how many times I’ve been roasted for failures in QA. Never mind the fact that they capture 99.9% of the errors before they reach the public, the developers (and QA) get roasted for that .1%.

Bruce

M

MichaelGG

Enthusiast I

Just got off the phone to Sonos they have confirmed that this is a glitch for the Sonos Boost stuck on updating. Mines been like this for about 24 hours. The consultant told me I have to wait for an update…..

M

MichaelGG

Enthusiast I

Ah, apologies. Quality Assurance. Something that we in the software business both rely on desperately, and equally fear/hate. No matter how much Quality Assurance testing there may be, it’s never enough to cover every possible thing/system, and bugs can creep through. I can’t begin to tell you how many times I’ve been roasted for failures in QA. Never mind the fact that they capture 99.9% of the errors before they reach the public, the developers (and QA) get roasted for that .1%.

Not really good enough though we pay a lot of money for this speaker system … a lot. So I don't expect things like this to happen for the amount of money I paid for Sonos. We get told this is a premium product which is why it has a premium price tag so they need to step it up.

D

David2021

Contributor I

Same issue, diagnostics = 1806922381

J

Jarrett.S

Lyricist I

Same issue with updating boost - Diagnostics #1185169716