Skip to main content
SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

    Show previous replies
    Jivenburk
    Lyricist III
    February 23, 2023

    Same problem with my two Boost after update to 15.1. Swapping between “updating” and “Normal status”, Diagnostic = 1966580332

      Vmv
      Contributor I
      February 23, 2023

      Hi

      Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

      So looks like just a glitch and I have noticed folks on Reddit also commented the same.

      Anyone else got this little issue?

      Yes same issue. Always something with an update...

        paulneill1
        Lyricist I
        February 23, 2023

        All my speakers and the boost were stuck ‘Updating’. Only the Roam and Move were ok. Unplugging the boost for 30 seconds resolved the issue temporarily, but my boost, sub and beam are back to ‘updating’

          Flare
          Flare
          Prominent Collaborator I
          February 23, 2023

          Hi @Channel, for those of you that may have missed this earlier post. Temporary workaround:

           

          1. Sign out of your Account
          2. Force close the app
          3. Restart the App
          4. DO NOT sign in again

          As long as you do not sign in you should not get the blue indicator or Updating message and still have access to your speakers (but with limited App functionality)

          Hopefully the amazing developers and QA team at Sonos fix this issue fast. 😣

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
            106rallye
            106rallye
            February 23, 2023

            I have it too: diagnostics 456082248

             

            PLCMAN58
            Chromatic Producer I
            February 23, 2023

            Same issue on iPad and iPhone with SONOS Boost showing that it is updating.

            Diagnostic: 1949776229

            1. Force Closed SONOS App iPhone
            2. Open SONOS App
            3. Performed a Reset App
            4. Connected to my SONOS system.
            5. BOOST is not showing the “Updating Dialog.”
            6. Closed SONOS App
            7. Open SONOS App 
            8. SONOS Boost is showing updating.
            9. Repeat step 1-8 with iPAD with the same results.
            10. The Windows APP updates without any errors and reports that the BOOS has been updated. (Boost Details: OS: S2, Version 15.1 Build 71138080 Hardware Version: 1.12.1.2-1.0 Series ID: A100 and VM:0)

             

             

              Iamsprader
              Lyricist I
              February 23, 2023

              Same issue here.

               

                billraff
                Contributor III
                February 23, 2023

                Same issue. Diagnostic #2002169591.

                shap55
                shap55
                Lyricist III
                February 23, 2023

                Has anyone with this issue been given a fix time frame by Sonos support?

                Airgetlam
                Airgetlam
                February 23, 2023

                Sonos support traditionally doesn’t give time frames for changes/fixes. They just happen, probably due to a mix of how long it takes to find and resolve the issue, and how much QA time is necessary to ensure the ‘fix’ doesn’t break something else.  Then there’s the whole ‘teeing it up on the distribution stores’, too. I’d expect it will come as soon as they possibly can get it out. 

                Bruce
                  Show more replies
                  Terms & ConditionsAccessibility statement