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SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

    Show previous replies
    Hinksy99
    Contributor I
    February 24, 2023

    Hi @Hinksy99 

    As you don’t own a Boost, you are somewhat off-topic here. I appreciate how you might feel the issue you experience is related, but I really don’t think it is.

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

     

    Well, I think you’re wrong, seeing as it’s exactly the same issue as everyone else with the Boost, but fine, I’ll pointlessly create another thread for ‘infinitely updating in 15.1 on a Sub Mini this time’.

    I’m looking at it now, it says ‘Updating’ with a blue dot and it’s been that way for an hour. If I force close the app, just asks me to update.

    Claudio Torres
    Lyricist I
    February 24, 2023

    Same on the Mac app, can’t update oh yeah!

    Airgetlam
    Airgetlam
    February 24, 2023

    Completely different issue. 

    Delete your Mac controller. Go to the Sonos website and install a ‘new’ version. Make sure you choose ‘connect to existing system’ when prompted. 
     

    This is the issue you’re dealing with on the Mac…

     

    Bruce
    stefknoch
    Lyricist I
    February 25, 2023

    Diagnose 498797578

      Yieldhog
      Lyricist I
      February 25, 2023

      @Corry P i am having the same issue. I don’t have a boost but a number of other products. I am now unable to play music on anything. 
       

      diagnose: 1515699183

        mviala
        Contributor I
        February 25, 2023

        Same issue here after update 15.1 (Boost stuck in updating status in app). Diagnostic #1179903065.

          Lahaar
          Lyricist I
          February 25, 2023

          Diagnostic 909947161

            106rallye
            106rallye
            February 25, 2023

            If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

            Before posting please read the thread ……

              mhutchz
              Enthusiast I
              February 25, 2023

              I have the same 15.1 update problem but without a Boost. The Sonos app (on android phone & also PC) reported that my system (Beam + 2 Play:1’s) must be updated but also said the app must be updated first. But the app is already the latest version (15.1). So I can't update my app (already with the latest version) or system and my system won't work properly without being updated. Many functions are greyed out in the app and I can't add back my Play:1 speakers which I reset to try to fix the problem (without success). My Play:1’s don't even appear when I scan for speakers to add, and using an ethernet cable from my router to the Play:1’s makes no difference. Error 1101 appears in the PC version of the app but no error code appears in the android version of the app. Sonos Customer Service wasn't able to fix it and denied any problem with app version 15.1 - however I think they're wrong.

                Chautauqua county
                Lyricist I
                February 25, 2023

                Boost glitch here too.

                thanks for the information

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