MIlleMiglia… Yes. In my case I unistalled the malfunctioning new desktop app, reinstalled the S2 app and then followed kerz56’s post - with a helpful YouTube link - to reestablish my Music Libraries on both iMacs.

Note: Before following the steps in the video, go into the Sonos desktop controller app’s preferences and delete the path to the current music library.  After following the steps detailed the clip, add that library back in.  At least you’ll have desktop control over your music.  I still don’t have control of anything Sonos with my iPhone and, the Web App does not work either.  That app makes absolutely no sense to me as to why it was even created.

Gotta say that after seething in solitude for weeks, after over a decade with Sonos, this issue caused me to join the forum and find this thread.  I feel better knowing I’m not alone.  I’ve gone through all of the emotions above…..betrayal, anguish, despair, rage etc.  Today I spent an hour on hold with support, finally hanging up after wasting a good part of the morning.  Then I tried to text, only to find no text support was available.  Glad I didn’t spend more, having read the above.  We are all shackled to a floating version of the Keystone Cops, and it is going down by the bow.  But now I know I am in good company.  So, thanks to all above for the pleasure of commiseration!

You are more fortunate than I was. My Sonos help desk wait time was 75 minutes. After 30 minutes of fumbling around on the call I determined that the polite help desk lady did not know how to help me. Although she told me that there have been many calls on our topic it does not appear that she had received any training on what to do.   

FYI: I tried researching what SMB version Macs (old and new) utilize and have posted a request on the Apple Community Forums.  Also, I asked how one can change or install the necessary SMB version so that our NAS drives will function and be seen by the iPhone app.

I tried the Web App again today hoping that would finally be functional but, I couldn’t access any of the music whether I clicked on Folders or Artists.  I could see the Artist names when I selected that option but, could not open the individual folders to select albums or songs...etc.

I then drug a test folder into my main Apple Music folder (located in the Home folder) and then tried to add that into the Sonos Music Library Settings in order to circumvent the NAS (USB) drive issue but… I got the “unable to...” warning.

I then tried calling Support. 55 minute wait.

Some good news…...I followed the video shown above by MIlleMiglia, and VOILA, I got my music to show up, including playlists!  In my case, I couldn’t use the “Music” folder as a target.  I had to use the “iTunes” folder to get playlists.  For me, over the decades that I have been a accumulating music, the path on Finder to my present collection is Music/iTunes/Music and the iTunes Music Library.xml file that contains playlists is still in the iTunes Folder.  Seeing those Playlists appear again in the Sonos “imported playlists” screen was like recovering a cherished heirloom after a fire.  Still don’t have them on the iOS devices, but for those I can use the Apple Music app with headphones.  Again, many thanks to the group.  

Just look at the Nasdaq stock listing for SONOS. It lost half it’s value. They are destroying the company’s reputation in order to milk money from streaming services. 

 

Sonos passing the buck and blaming my computer for not being able to access the local music library-(Of course, it just MIGHT have something to do with their update!) The advice I got from Sonos put the blame on my computer, but I got a different point of view elsewhere.

For what it's worth, I checked in with Apple support about the Sonos chat tech chap blaming my Mac for not being able to access my local music library due to"Legacy shares", and his recommendation that I make major changes on my Mac in order to fix the problem (How to disable SMB 1 or NetBIOS in macOS--link https://support.apple.com/en-us/102050 ) BTW this Apple support page  is for “enterprise and education system administrators”, NOT ordinary users). Does Sonos really put all the burden on their average user to figure out something like this? Some people just want to be able to use the product! And it used to work before their blasted update!

I didn't feel comfortable trying anything so complex without being certain that it wouldn't affect my Mac in a negative way,  and without any conviction it would actually fix my Sonos problem, which is something that Apple will not comment upon at all.

Let's just say that the Apple-specific recommendations the Sonos chap made for my Mac made no sense when I inquired about the ramifications for my Mac, and Apple support suggested I contact Sonos again as they "could not comment "on non-Apple products, and suggested I try to find someone at Sonos in tech support higher up with more expertise.

Sonos appears to be promising there will be an update in mid June regarding local music library playback, but I'll believe it when I see it. If they don't fix this, I will have to start looking for a different way to play my own music. I didn't get Sonos speakers just for streaming services. I want to listen to my own music, much of which is not available commercially.

What the heck is this advice I was given from the Sonos chat chap? This is so frustrating and galling.

 

 

You CAN add it back in but, it requires that you reinstall the S2 Controller on your desktop Mac(s). kerz56 posted a great Reddit link that contains a YouTube link that details perfectly what you need to do to restore what you had prior to the hapless update. Note: Once you resinstall the S2 controller, and prior to taking the steps detailed in the video, go into Sonos’ prefernces and delete the current Music Library.  Then, do what the video says and add that same library back into the controller Music Library tab. You should get it back. It worked for me on the two iMacs that I control our Sonos music with.  If you don’t want to hunt up kerz56’s forum post, here’s the YouTube link:

Good luck…

Brad

I followed the video instructions you posted from Reddit (see below) and IT WORKED!!!!! I got my entire library to show up on desktop IMac sonos and on my Ipads.  Thank you thank you!!!!

 

Sonos passing the buck and blaming my computer for not being able to access the local music library-(Of course, it just MIGHT have something to do with their update!) The advice I got from Sonos put the blame on my computer, but I got a different point of view elsewhere.

For what it's worth, I checked in with Apple support about the Sonos chat tech chap blaming my Mac for not being able to access my local music library due to"Legacy shares", and his recommendation that I make major changes on my Mac in order to fix the problem (How to disable SMB 1 or NetBIOS in macOS--link https://support.apple.com/en-us/102050 ) BTW this Apple support page  is for “enterprise and education system administrators”, NOT ordinary users). Does Sonos really put all the burden on their average user to figure out something like this? Some people just want to be able to use the product! And it used to work before their blasted update!

I didn't feel comfortable trying anything so complex without being certain that it wouldn't affect my Mac in a negative way,  and without any conviction it would actually fix my Sonos problem, which is something that Apple will not comment upon at all.

Let's just say that the Apple-specific recommendations the Sonos chap made for my Mac made no sense when I inquired about the ramifications for my Mac, and Apple support suggested I contact Sonos again as they "could not comment "on non-Apple products, and suggested I try to find someone at Sonos in tech support higher up with more expertise.

Sonos appears to be promising there will be an update in mid June regarding local music library playback, but I'll believe it when I see it. If they don't fix this, I will have to start looking for a different way to play my own music. I didn't get Sonos speakers just for streaming services. I want to listen to my own music, much of which is not available commercially.

What the heck is this advice I was given from the Sonos chat chap? This is so frustrating and galling.

 

 

You CAN add it back in but, it requires that you reinstall the S2 Controller on your desktop Mac(s). kerz56 posted a great Reddit link that contains a YouTube link that details perfectly what you need to do to restore what you had prior to the hapless update. Note: Once you resinstall the S2 controller, and prior to taking the steps detailed in the video, go into Sonos’ prefernces and delete the current Music Library.  Then, do what the video says and add that same library back into the controller Music Library tab. You should get it back. It worked for me on the two iMacs that I control our Sonos music with.  If you don’t want to hunt up kerz56’s forum post, here’s the YouTube link:

Good luck…

Brad

I followed the video instructions you posted from Reddit (see below) and IT WORKED!!!!! I got my entire library to show up on desktop IMac sonos and on my Ipads.  Thank you thank you!!!!

 

Alpenhorn.. You’re welcome but, I have to give the credit to kerz56 who posted it many pages back. He’s the one that I got that link from.  I’m glad you’re up and running.  I still can’t get anything to work via my iPhone. I tested putting a music library on my internal hard drive but, the desktop controller wouldn’t let me add it. Bizarre and disappointing. Again.

And so here we are.  No communication from Sonos to its customers.  Nothing.  But I learned from Google today that an update has been issued to address some issues.  Just downloaded it.  Sadly it did not address the ability to access my music library.  So I still have a system that is useless for the purpose I purchased it for - to play my music from my hard drive, which is something I have always been able to do until the early May update.

Shame on you Sonos.  You obviously don’t give a stuff about the people who have purchased your products - many of us having spend thousands of dollars over the past few years. Don’t you think you have any commercial or ethical responsibility to ensure your product is fit for purpose?

And you can’t even be bothered to communicate with your customers other than to send promotional emails for new products like the headphones. 

I just don’t understand the disregard and arrogance.  Why would any company piss off its customers to the extent Sonos is doing at the moment?  It does not make any commercial sense unless the motive is to move away from your traditional buyer / customer to another model.  Maybe that’s the reason.

The way I feel at the moment I would not get another Sonos product even if you were giving it away for free.

End of rant.  I don’t suppose anyone from Sonos would read this or care about it anyway.

Regards,

Trevor

Trevor… I’m in the same boat. I’ve been soliciting advice on this forum and on the Apple Community Forum.  Seems backasswards that the customers are scrambling to find a fix for an issue the seller created.  I/we have been trying to make this work but, there comes a point where we should expect to be made whole again. I’ve also tried to get the web app to work with no luck and, that goes for the iOS/iPhone app as well.  I was able to get my the S2 controller reinstalled on my iMacs but, I’d like control over my entire system from my phone back.  (On a related note, I have been given advice by a moderator in here that I appreciated even though I couldn’t resolve my issues.)