Contributor I

Question

RE: Lost music Library 5/22/2024

Forum|Forum|2 years ago
May 22, 2024
58 replies
4057 views

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “

Improved Local Music Library playback of folders

Considering that I couldn't access my library at all, I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was that it was due to a "legacy share" support link, and referred me to this Apple link:

How to disable SMB 1 or NetBIOS in macOS

Learn how to disable SMB 1 or NetBIOS to prevent failover.

https://support.apple.com/en-us/102050

The page also mentions "This article is intended for enterprise and education system administrators”

Is Sonos kidding? Now I am really confused, and this is a terrifying page for a civilian as I wouldn't even know how to begin to implement this, not being a tech professional and worried I might it advertently make problems on my Mac, not to mention I wasn't sure that it would actually work. I was told I could make a phone appointment for a remote session, but I am not even sure what to make of this.

Has anyone else had any experience with this since the disastrous update? If so, have you had any success with getting your local music library back? While I do some streaming, I mainly use my local music library, so I have been practically apoplectic with rage at the Sonos bait and switch, essentially turning my Sonos products into streaming only speakers.

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R

RJIESQ

Contributor I

Agree 100% updates save for those needed to maintain support should be optional. During this time, the older platform should be made available for those like us that want to use the USB setup.

Sonos: is dialing back an update viable?

S

SlamDesi

Renowned Enthusiast II

I’ve had success with accessing my music library through the web app and the desktop app. The iPhone and iPad app is hit or miss (mainly miss). It seems strange that it can access the library sometimes and not others. My emails to Sonos Support haven’t been returned and I must assume they either don’t care about their users or the house is burning down and they’re too busy putting out fires to bother with a single user. Either way, I won’t be likely to purchase future products unless they quickly resolve their app issues and send out an apology for the botched release (being transparent and humble goes a long way.). And this is coming from a ten plus year Sonos customer and advocate.

I just tested the web app out on my office iMac (not trying it on my iPhone until they’ve delivered a patch that fixes things for NAD users like myself). So… I opened the web page and I see the two rooms I have set up in my house. I select my office and… A library shows up. I scanned the list of Artists and noted that some of them were from our downstairs library and some from my office. Not ideal. I tried to select an artist/group to see if I could play something and IT wouldn’t have it. I couldn’t select anything or scroll (I use a graphics tablet). I couldn’t play a thing.

My concern is this: if they were worried about security with NAD set-ups (USBs and other attached drives), why in the heck would you want to open up your system to a web site. Obviously, Sonos is accessing your Library in order to assemble bits and pieces of your music libraries that one sees via their Web App so… what would keep someone else from riding the train on Sonos’ connection?? Honestly, I’d rather just keep to my simple USB drive set-up as that’s what I prefer and that’s what has worked since 2014.

I’m holding out hope that Sonos will re-establish choices so that we can, indeed, choose how we use the products that we’ve spent a lot of money on.

You might try the desktop app as well. I am also concerned about how Sonos seems to want to route one’s music library through the cloud, but that appears to be part of the problem with the app design whether web based or not..

Earlier today, I updated the iPhone app (supposedly released yesterday) and it seems to be working (so far). I’ve got my fingers crossed.

My desktop (iMac) Sonos apps work since I reverted back to the S2 controller and followed kerz56’s Youtube link. I was just giving the Web App a go from a browser on my office iMac. Didn’t work. I, too, don’t understand or agree with the use of a web app where, as you say, we’re being routed through the cloud and, they’ve obviously gained access to our hard drives in order to show us our libraries - however incomplete they appear.

As for the mobile app, what specifically wasn’t working but NOW works since you installed the update? I’m too spooked to take that step considering they aren’t supposed to be addressing local music library fixes until “Mid-June” (according to their posted timeline)

S

Ski4life

Trending Lyricist I

I’ve had success with accessing my music library through the web app and the desktop app. The iPhone and iPad app is hit or miss

As for the mobile app, what specifically wasn’t working but NOW works since you installed the update? I’m too spooked to take that step considering they aren’t supposed to be addressing local music library fixes until “Mid-June” (according to their posted timeline)

I spoke too soon. I was able to access my library through the mobile app, but that function seems to have disappeared again. Given we’re not hearing anything additional about the mid-June “enhancements”, I must take Sonos at their word which would indicate there’re merely going to make searching one library easier (if you can access it).

if you’re able to use the old app, I’d remain with it until it becomes unusable.

S

SlamDesi

Renowned Enthusiast II

I’ve had success with accessing my music library through the web app and the desktop app. The iPhone and iPad app is hit or miss

As for the mobile app, what specifically wasn’t working but NOW works since you installed the update? I’m too spooked to take that step considering they aren’t supposed to be addressing local music library fixes until “Mid-June” (according to their posted timeline)

I spoke too soon. I was able to access my library through the mobile app, but that function seems to have disappeared again. Given we’re not hearing anything additional about the mid-June “enhancements”, I must take Sonos at their word which would indicate there’re merely going to make searching one library easier (if you can access it).

if you’re able to use the old app, I’d remain with it until it becomes unusable.

Sorry to hear that but, I appreciate you sharing the bad news. I’ll keep monitoring the traffic in here.

M

ModelTFord

Lyricist III

Like others I have spent a lot of money on Sonos products and it is bitterly disappointing to be in a position where I can no longer play music from the music library on my computer. I’ve tried all the various workarounds I can find that have been suggested on the Web but none of them have worked.

The system has been unfit for purpose for several weeks now and can’t do what I purchased it for. It’s like having a CD player that due to a software update can no longer play CD’s.

Having to wait until mid June for a potential fix that people don’t seem confident will reinstate the functionality I need is unacceptable. I’m not an IT person but can’t see why Sonos cannot give us the option to roll back to the previous software version while this is sorted out so that we can use what we paid for.

if the mid June update doesn’t fix the issue then I will be saying goodby to Sonos, selling the equipment for whatever I can get for it, and buying something else that works for me.

S

Ski4life

Trending Lyricist I

Although I’ve been successful in accessing my music library via the web app, I’m still experiencing hit or miss ability to view my music on the iOS apps. Further, every time I leave the range of my Wi-Fi, it appears that the app resets itself and often drops access to the music library. I am not a computer expert by any means, but it’s as if the indexing of the music has been uploaded to the Cloud and then needs to be downloaded when the app is within Wi-Fi range. I had thought the indexing was hosted in the actual Sonos device (I have a port and a connect), but it seems to take a considerable amount of time for the entirety of my library to be accessible from the app (when I can access it at all) when it’s readily available via the web app. Very frustrating changes indeed!

M

MilleMiglia

Lyricist I

This is so appalling. I've been playing music from my hard drive since getting my first Sonos not too long after they entered the market. I regret having committed to Sonos and no longer trust them.

I totaly agree. Sonos policy in upgrading the AP is horrible.

After a hopelessly long wait, I finally got in touch. Then I am told that I should restart the entire system and install the app again. Then I realize that the rest of the SONOS users have the same problem:

Can't find my system.
Lost my music library
Response times are incredibly long
The layout of the app does not mean any improvement I want.

Sharpening! Immediately revert to the previous version and do not burden your loyal customers with rubbish that you have not quality assured.

Regarding the music library, I assume that you don't have to be an IT expert to be able to restore a function that I have had since the beginning.

P

Pacific Jim

Enthusiast I

It is unknown to me if Sonos really will correct the problems they have created. To raise this to the highest management I suggest that people write the chairman of the Sonos board of directors. His name and address is below.

Mr. Julius Genachowshi

Chairman Board of Directors

Sonos Corporation Inc.

614 Chapala Street

Santa Barbara. CA 93101

A

ardrahandave

Lyricist II

it’s as if the indexing of the music has been uploaded to the Cloud and then needs to be downloaded when the app is within Wi-Fi range.

Who came up with this architecture? That’s appalling, how could this be a good idea? I’m not going to need the list when I’m not at home. It doesn’t need to be available anywhere else but in my house.

P

Pacific Jim

Enthusiast I

Interesting that the Sonos company website proudly announces that on April 23, 2024 the company released a new application that “completely reimagines” a user’s experience.

How very true. I did not think my experience would get this bad.

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