Same problem here. Looking at other companies after 10+ years with sonos. 

I was just checking in to see if there’s a lost/abandoned library fix imminent and lit upon this thread. Like others I’ve been a sonos user for years and wondering what ratio of complacent:incompetent was brought to the latest update. I would urge sonos to get stable above all else but that horse has bolted according to sonos share price this month. I looked to see if the market was taking notice of the user, seems so unless it’s something else driving it down. And sonos want us to buy their ‘most anticipated product’ - a pair of headphones. Bad timing as well as too little too late - I’m hitting the delete button on their blandishment emails with the delight of saying...well it combines sex & travel.

 

Sonos passing the buck and blaming my computer for not being able to access the local music library-(Of course, it just MIGHT have something to do with their update!) The advice I got from Sonos put the blame on my computer, but I got a different point of view elsewhere.

For what it's worth, I checked in with Apple support about the Sonos chat tech chap blaming my Mac for not being able to access my local music library due to"Legacy shares", and his recommendation that I make major changes on my Mac in order to fix the problem (How to disable SMB 1 or NetBIOS in macOS--link https://support.apple.com/en-us/102050 ) BTW this Apple support page  is for “enterprise and education system administrators”, NOT ordinary users). Does Sonos really put all the burden on their average user to figure out something like this? Some people just want to be able to use the product! And it used to work before their blasted update!

I didn't feel comfortable trying anything so complex without being certain that it wouldn't affect my Mac in a negative way,  and without any conviction it would actually fix my Sonos problem, which is something that Apple will not comment upon at all.

Let's just say that the Apple-specific recommendations the Sonos chap made for my Mac made no sense when I inquired about the ramifications for my Mac, and Apple support suggested I contact Sonos again as they "could not comment "on non-Apple products, and suggested I try to find someone at Sonos in tech support higher up with more expertise.

Sonos appears to be promising there will be an update in mid June regarding local music library playback, but I'll believe it when I see it. If they don't fix this, I will have to start looking for a different way to play my own music. I didn't get Sonos speakers just for streaming services. I want to listen to my own music, much of which is not available commercially.

What the heck is this advice I was given from the Sonos chat chap? This is so frustrating and galling.

 

 

You CAN add it back in but, it requires that you reinstall the S2 Controller on your desktop Mac(s). kerz56 posted a great Reddit link that contains a YouTube link that details perfectly what you need to do to restore what you had prior to the hapless update. Note: Once you resinstall the S2 controller, and prior to taking the steps detailed in the video, go into Sonos’ prefernces and delete the current Music Library.  Then, do what the video says and add that same library back into the controller Music Library tab. You should get it back. It worked for me on the two iMacs that I control our Sonos music with.  If you don’t want to hunt up kerz56’s forum post, here’s the YouTube link:

Good luck…

Brad

Thank you! I’m an old(er) geezer, sonos and Apple were my choices years back because they were intuitive and didn’t require background WTF is going on knowledge. I won’t be forced into territory by them that was no-man’s land for me even back then. Digging out amp, CD player and checking the 15 for £1 charity shop CDs that have been jettisoned for streaming. When I’ve got over my whiskying I’ll follow your post with proper attention!

I’m a geezer myself, Dr. Muncs.  I’m set in stone as to how I want to utilize my Sonos system.  This workaround does nothing for the iPhone app though. I still have no control, via my phone, to adjust volume, select music folders, artists or titles… nothing.  It all has to be done from the iMac Sonos controller. I’m hoping that gets repaired very soon (Note: There’s a Sonos app update for my phone but, I’m not going to step in that pile until someone else goes first. Maybe MANY someones.)

I’ve had success with accessing my music library through the web app and the desktop app.  The iPhone and iPad app is hit or miss (mainly miss). It seems strange that it can access the library sometimes and not others.  My emails to Sonos Support haven’t been returned and I must assume they either don’t care about their users or the house is burning down and they’re too busy putting out fires to bother with a single user.  Either way, I won’t be likely to purchase future products unless they quickly resolve their app issues and send out an apology for the botched release (being transparent and humble goes a long way.). And this is coming from a ten plus year Sonos customer and advocate.

I grow increasingly angry with each passing day. How professionally irresponsible to knowingly allow an update that effectively precludes local library play. I’ve read all the convoluted rigs being proposed. Candidly, I didn’t pay a mint for these things to have do rigs tantamount to tin foil on rabbit ears!

 Question: this update will clearly suck, the interface is a mess. I prefer that which was as it was simpler and cleaner. Can’t this make available the older version of app…in other words dial it back to the version that worked—if only to do so while they are working on fix?

Is there any way to broach this? I’ve called in this week and quickly hung up when I was told wait times were 75 and 45 minutes.

This is not acceptable.

I just tested the web app out on my office iMac (not trying it on my iPhone until they’ve delivered a patch that fixes things for NAD users like myself). So… I opened the web page and I see the two rooms I have set up in my house. I select my office and… A library shows up.  I scanned the list of Artists and noted that some of them were from our downstairs library and some from my office.  Not ideal. I tried to select an artist/group to see if I could play something and IT wouldn’t have it. I couldn’t select anything or scroll (I use a graphics tablet). I couldn’t play a thing.

My concern is this: if they were worried about security with NAD set-ups (USBs and other attached drives), why in the heck would you want to open up your system to a web site. Obviously, Sonos is accessing your Library in order to assemble bits and pieces of your music libraries that one sees via their Web App so… what would keep someone else from riding the train on Sonos’ connection??  Honestly, I’d rather just keep to my simple USB drive set-up as that’s what I prefer and that’s what has worked since 2014.

I’m holding out hope that Sonos will re-establish choices so that we can, indeed, choose how we use the products that we’ve spent a lot of money on.

Nonsense.  It's all down to them disabling SMBv1 protocol support for file shares. Nothing to do with some secret encryption scheme.  That doesn't happen until they've got the black helicopters fired up and in the air. 

You might try the desktop app as well.  I am also concerned about how Sonos seems to want to route one’s music library through the cloud, but that appears to be part of the problem with the app design whether web based or not..

Earlier today, I updated the iPhone app (supposedly released yesterday) and it seems to be working (so far).  I’ve got my fingers crossed.