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random muting on my system

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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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noodles66

Lyricist III

4 days ago they said, that they will look into this issue. i am sure that a lot of customers are affected by this bug. So i wonder why the hell they take so long...,🤔

The problem is it is loads of other issues too.

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AC511

Trending Lyricist I

Happening on all my speakers as well. Call support? There is a 90 min wait time. I haven't been able to verify my email ever since the 1st update. It's one issue after the next. First I had no voice assistant. Then it wasn't finding my system. Then the email issue. Now the muting on all my speakers. It's maddening!!!

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weestro

Trending Lyricist I

Looks like this has been resolved in my household, no more auto muting.

Now can we please pick an app design and stick with it?

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bensmithy123

Lyricist I

I have just spoken to support, who claim this issue is not being tracked internally at all. Anyone got a support case where they acknowledged the issue instead of falling back to the standard troubleshooting?

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AC511

Trending Lyricist I

I have just spoken to support, who claim this issue is not being tracked internally at all. Anyone got a support case where they acknowledged the issue instead of falling back to the standard troubleshooting?

Ugh. Thank you for seeing it through and getting it reported . Most frustrating company ever. Probably cause we are trapped in thousands of dollars. Usually you'd just ditch the product. But we can't. We're stuck dealing with their inadequacy, while they continue to not put their customers needs first.

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noodles66

Lyricist III

1487703965 ...here is another diagnostic Sonos because the Speaker that is my alarm tp get me up in an hours time for work had just muted again. Which it does every single night in the small hours. I cannot get to speak to anyone. I think they know who is contacting them so choose to say no agents available.

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noodles66

Lyricist III

I have just spoken to support, who claim this issue is not being tracked internally at all. Anyone got a support case where they acknowledged the issue instead of falling back to the standard troubleshooting?

Support acknowledged my issue but could not see anything on my diagnostic report. That was 5 days ago. I was told to send a diagnostic next time it happened and contact support. Well I have submitted a diagnostic many times since but cannot get through to support everytime. My case no is 06448670. Diagnostic sent 10 mins ago. Does anyone at Sonos fancy contacting me. I am getting no help at all and wasting so much time.

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noodles66

Lyricist III

1487703965 ...here is another diagnostic Sonos because the Speaker that is my alarm tp get me up in an hours time for work had just muted again. Which it does every single night in the small hours. I cannot get to speak to anyone. I think they know who is contacting them so choose to say no agents available.

Just joined queue to speak to support. Made me wait in queue. When it got to my turn it said no agents available. Sonos must be choosing who they speak to. I am disgusted after years of being a loyal customer.

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