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Morgpierre
Contributor I
June 18, 2024
Answered

random muting on my system

  • June 18, 2024
  • 215 replies
  • 14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Best answer by Corry P

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    215 replies

    Show previous replies
    noodles66
    Lyricist III
    June 24, 2024

    Same issue here happening daily. Arc has gone silent twice tonight, diagnostics sent 1031768127. Also have a Beam where the led goes green sometime during the night.

    Mine has just happened again.

      noodles66
      Lyricist III
      June 24, 2024

      Same issue here happening daily. Arc has gone silent twice tonight, diagnostics sent 1031768127. Also have a Beam where the led goes green sometime during the night.

      Mine has just happened 

      Same issue here happening daily. Arc has gone silent twice tonight, diagnostics sent 1031768127. Also have a Beam where the led goes green sometime during the night.

      My roam and 3 did it again tonight. This is not the way it should go for people who have spent thousands on a product.

      OedipusR3x
      Lyricist I
      June 25, 2024

      I started having this problem too recently. Have there been any solutions yet? I use my system with my TV setup. 

      Chilly123
      Lyricist I
      June 25, 2024

      Same issue, green lights all over the house, lagging start to all music, volume changes and track skipping (and that is when my system is actually picked up by the app).

        noodles66
        Lyricist III
        June 25, 2024

        Same issue, green lights all over the house, lagging start to all music, volume changes and track skipping (and that is when my system is actually picked up by the app).

        Sounds familiar to me. I struggle with my app seeing products and the track skipping and muting. How can an app update go so wrong.

          Scott Edy
          Scott Edy
          Trending Lyricist I
          June 25, 2024

          Arc (TV connected)

          Beam  + gen1 sub (the big'un)

          300

          300

          Play:1

          Play:3

          Roam gen1

           

          All muting together. Not just over night. This has happened during the day too. Since the big change to the app, nothing but issue's. From finding speakers to volume not changing or randomly lowering. 

          My Boost might as well not be here. Hasn't seen connection/use for month's. 

          Everything went sideways when the assistant and Google feud kicked off. I honestly don't know why I haven't ditched them. The 300's where a benefit of the doubt. And I was considering the Amp or connect for my Project1. 

           

          Diagnostic report: *********** @0948hrs 25/6/2024

          Slightly different today in that not all of them have muted. Just the play:1 and Arc. 

           

          Moderator Note: Recorded and removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

          beta since 2012. Boost(1), Play:1(1), Play:3(1), Beam(1), Arc(1), Sub(1), Roam(1), Era300(2). Android, Google Home, smarthome. In the business of BEV and EVSE
            noodles66
            Lyricist III
            June 25, 2024

            This reply from Sonos only addresses the Muting.…

            Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

             

            What about the obviously related issues like no product found, constant lagging, room info showing wrong info on what is playing. The previous version of the app may have had some problems and was not the prettiest but I wish I could go back to it.

              BryanV
              Lyricist I
              June 25, 2024

              Just adding to this thread with the same problem.   Speaker mutes itself randomly.  Solid green light.  Usually happens overnight when using white noise on Sonos 5.   

                Barrendrop
                Lyricist I
                June 25, 2024

                We have the same randomly sets volume to zero

                  Oli9000
                  Lyricist III
                  June 25, 2024

                  4 days ago they said, that they will look into this issue. i am sure that a lot of customers are affected by this bug. So i wonder why the hell they take so long...,🤔

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