Contributor I

Answered

random muting on my system

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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Mont

Lyricist III

As usual TV and Ray just gone into mute/zero volume.

I ask the same question again…

Is there anyone from SONOS actually monitoring these posts. Obviosly not........

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

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Mars1

Lyricist II

Same issue, though mine is not only overnight.

Have a Beam, 2 X Roams, a Move, One, and a Symfonisk lamp.

Most annoying that the whole system, including the Beam, will drop to mute while watching TV.

I will happily submit a diagnostic if required, if it's actually going to make any difference? I've never done this if someone could kindly advise me how.

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Thisishamish

Contributor I

This is also happening on my playbar, it is incredibly frustrating

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noodles66

Lyricist III

This is also happening on my playbar, it is incredibly frustrating

They surely must be able to fix this. Or do they want to.

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Wickles

Lyricist III

Any chance they fix this issue soon? Keeps happening to me. I’ve done all the troubleshooting necessary, but nothing works. At this point I might as well use the warranty but if it is entirely a software problem, then any replacement would have the same issue…

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noodles66

Lyricist III

Ive been using sonos 8 years. Its definately the new app. I have so much invested now i am stuck with it.

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Wickles

Lyricist III

That app is just a problem. Whenever I open it initially, it never finds my devices. I have to close it initially and reopen for it to find my devices. Every single time without fail.

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noodles66

Lyricist III

That app is just a problem. Whenever I open it initially, it never finds my devices. I have to close it initially and reopen for it to find my devices. Every single time without fail.

Yes that now happens to me too. Nearly every time. Never used to.

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emj1

Lyricist I

Given this topic has over 4k views, this seems pretty pervasive issue for users, but I figure the more people write in, the more weight this issue might carry to get resolved. I’ve got 2 x Sonos One and 2 x IKEA Symfonisk speakers. For the past several days they have all been muting overnight (green light).

Please fix this Sonos!

I’ve also been experiencing the same app issues as some other users have posted in this thread with the app not finding my system from one day to the next with no changes to my wifi, no outages, etc.

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jgatie

Given this topic has over 4k views, this seems pretty pervasive issue for users, but I figure the more people write in, the more weight this issue might carry to get resolved. I’ve got 2 x Sonos One and 2 x IKEA Symfonisk speakers. For the past several days they have all been muting overnight (green light).

Please fix this Sonos!

I’ve also been experiencing the same app issues as some other users have posted in this thread with the app not finding my system from one day to the next with no changes to my wifi, no outages, etc.

Not much Sonos can do from a simple report in a forum. The next time this happens, submit a diagnostic and contact Sonos with the reference number. That will open a ticket and get it assigned, and Sonos will get some data on how or what caused the muting.

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