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Morgpierre
Contributor I
June 18, 2024
Answered

random muting on my system

  • June 18, 2024
  • 215 replies
  • 14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Best answer by Corry P

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    215 replies

    Show previous replies
    r0mUK
    Enthusiast I
    June 26, 2024

    The problem has been acknowledged by Sonos. 

    The latest firmware / software has made it worst.

    It used to happen few times a week now it's few times a day.…

     

    Another great update from sonos. Keep on the good work guys!

     

    i Prefer Pi
    Oli9000
    Lyricist III
    June 26, 2024

    The problem has been acknowledged by Sonos. 

    The latest firmware / software has made it worst.

    It used to happen few times a week now it's few times a day.…

     

    Another great update from sonos. Keep on the good work guys!

     

    Yeah, i think they are totally overwhelmed  with the new software. i bet my ass that the decison to renew the software was business driven...

    r0mUK
    Enthusiast I
    June 26, 2024

    The problem has been acknowledged by Sonos. 

    The latest firmware / software has made it worst.

    It used to happen few times a week now it's few times a day.…

     

    Another great update from sonos. Keep on the good work guys!

     

    Yeah, i think they are totally overwhelmed  with the new software. i bet my ass that the decison to renew the software was business driven...

    I suspect they also had a lot of legacy code that was blocking them to improve efficiently the app. Legacy is by definition harder and harder to maintain.

    The big mistake they made was to deliver the app in a really unfinished state (I am being polite...)

    Someone from the board has aggreed to press the button because their new shiny headphone was only compatible with the new app and the marteking was all in the pipeline with a fixed date for the product release ( advertising etc...)

    In 6 months, customers will have forgotten this mess and only few of us will completely leave Sonos (I think) 

    i Prefer Pi
      CortJstr
      CortJstr
      Lyricist II
      June 26, 2024

      I uninstalled the app from my phone and none of my speakers have muted on me since.

      Other than adding new speakers I don’t even know what the app is supposed to be for so I’m just going to stick with this as my solution for the foreseeable future.

        Wickles
        Lyricist III
        June 26, 2024

        I uninstalled the app from my phone and none of my speakers have muted on me since.

        Other than adding new speakers I don’t even know what the app is supposed to be for so I’m just going to stick with this as my solution for the foreseeable future.

        I can’t find any other way to enable night mode or speech enhacement.

        blunderdome
        Enthusiast I
        June 26, 2024

        I uninstalled the app from my phone and none of my speakers have muted on me since.

        Other than adding new speakers I don’t even know what the app is supposed to be for so I’m just going to stick with this as my solution for the foreseeable future.

        I can’t find any other way to enable night mode or speech enhacement.

        It’s a PITA, but you can control all aspects of your Sonos setup from HomeAssistant.  It’s how I’m able to turn night mode on/off with Alexa voice commands (custom built Alexa app that interfaces with HomeAssistant, which in turn passes the commands onto Sonos).

        Also adding my voice here - we’ve been finding our Arc/Sub3 has been randomly muting itself over the last week or so.  Totally unacceptable.  Did you guys just like...fire the QA department over there or what? 

        Fix this.

          SharpeHome
          Lyricist I
          June 26, 2024

          My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

          So far mine are only muting overnight - which is still extremely irritating.  I noticed it first on my Beam Gen 2 centered system about a week ago - all 4 speakers had the green light on - didn’t think much of it.  Then a couple of days later I noticed the same thing with my Arc system, which is the one that gets the most use - now it’s always muted when I check in the morning - and finally my Move in the bedroom a couple of days ago is now also green lighting overnight.

          Looks like Sonos are sitting on their hands again instead of sorting it out, or at least communicating openly about it and giving some kind of estimate as to when it will be fixed.

           

            noodles66
            Lyricist III
            June 27, 2024

            Given this topic has over 4k views, this seems pretty pervasive issue for users, but I figure the more people write in, the more weight this issue might carry to get resolved.  I’ve got 2 x Sonos One and 2 x IKEA Symfonisk speakers.  For the past several days they have all been muting overnight (green light).  

            Please fix this Sonos!  

            I’ve also been experiencing the same app issues as some other users have posted in this thread with the app not finding my system from one day to the next with no changes to my wifi, no outages, etc.

             

            Not much Sonos can do from a simple report in a forum.  The next time this happens, submit a diagnostic and contact Sonos with the reference number.  That will open a ticket and get it assigned, and Sonos will get some data on how or what caused the muting. 

            I have sent several diagnostics. Big problem  is I cannot contact Sonos.

            ToweringSpeaker
            Contributor I
            June 27, 2024

            Muting over night happens during play back in my kids nursery. This is really annoying 

            Clem Fandango1973
            Lyricist I
            June 27, 2024

            It's been happening to me for two weeks now. I'm returning my Era 100's and selling my one SL's. The app is garbage. People pay premium prices for their product and the software is terrible.

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