random muting on my system

Added my name to the list. I've been experiencing this randomly for a while.

I have an Arc with 2 SLs, also 2 separate 'Ones' and a Roam.

Mine randomly mute - mostly overnight - variously all or some of them. 

I agree with many that the new app is rubbish - I've tried but just can't get on with it! 

That's what they are hoping. I'm trapped because of the amount of product I have. But I highly doubt I will ever add another component to my system. They would have to be really on sale. Like 50 % off.

I wanted to chime in too because I was looking up this issue. It started a few days ago for me for both my Sonos systems (Arc, two ERA 300s, Sub Gen 3) and (Arc, two One SLs, Sub Mini). They all seems to mute throughout the day and I work from home so it is quite annoying to have to tell ‘Hey Sonos, unmute’ multiple times throughout the day.

I have been a Sonos user/fan since the earlier days (I still have my Gen1 Five for music in the garage). There has been quirks throughout the years, but this is probably the most annoying thing that I have run across.

Q&A tomorrow with Keith from Sonos on the subreddit.  Make some noise in this thread to see if we can get an update:

https://www.reddit.com/r/sonos/comments/1dpwrsx/june_office_hours_w_keithfromsonos/

Also happening here as well - same exact random muting.  All over the house, all different types of Sonos products (sound bar, One SL’s and Roam) - 7 in total.

One would have thought Sonos would have beta tested their new software before mandating a user-wide software update.  Who is running the ship over there?  Sonos just moved themselves down a few pegs in terms of best in class products/software.  Sad to see.

Submitted diagnostic.

Moderator Note: Removed and recorded diagnostics number.

I'm having the exact same issue as well as the app not finding my system error all the time. Whilst I get progress needs to be made, the release of the new app has been a complete shambles. I've been a loyal Sonos user for many years, but I will never buy a Sonos product again. There have been too many issues, not only with the app, but also the products themselves. It seems that Sonos have dropped loyal customers for the release of a new product, with little support or understanding of what the consequences will be.

I feel the exact same way and just as I was reading this response I glanced over at my arc and saw the dreaded green light. Grrrr

Yet AGAIN!

Woke at 2:30 am to the bright mute glare in the bedroom from “Ray”

Unlike others, I will not be submitting a diagnostic report, there really is no point.

SONOS are fully aware of the issues, and thus far continue to drag their heels.

Other posters have spoke about a “loyal customer base”, the manufacturer is clearly is not bothered about customers satisfaction, or why would they have pushed through such an abomination of an app, which will ultimately churn users to another manufacturers products.

I have the same behavior since a week or two on my sonos five 2nd gen. Probably after the last firmware update.

Every day I set the volume and every morning my Sonos five is muted (green light).

What is also annoying, is that the green light keeps on, even if the “status light” is turned off in the settings.

A fix would be greatly appreciated.

It’s my first Sonos product and find it unreliable so far. Plexamp casting is not working and now this green light issue. I bought Sonos for the simplicity and quality, I wouldn’t have thought it would be so restrictive and bugged. Especially for that price!!