random muting on my system

What I find unbelievable, is that this post was started 10 days ago, it is accessible by SONOS, both through your registered user account, and their database as a user of their products…

YET

No comment of any form, as to ownership of the fault, let alone a timescale for a fix by SONOS.

Contacting tech support (really… have you nothing better to do?), is unbelievably slow!

You could not make it up!

Experiencing same  issue -- I just spoke to support and shared a diagnostic code

Their response:

We would like to inform you that we are aware of the issue and currently working and investigating, and do not currently have an ETA.

Nothing to do except keep a look out for a update the fixes the issue.

What they could do, as a temporary fix is to give us access to the previous "working" version, to side load on our phones.

This would:

1) Let us use our very expensive limited use Sonos products.

2) Prove whether this is the app or firmware updates to the products causing all the grief.

3) Stop pi££ing off its customer base.

Maybe someone actually from Sonos can comment on here

This has been happening to me as well for the last week+. I have 10 rooms (12 devices) of Sonos in my house, and every morning when I wake up, ALL rooms are muted. Every morning. So frustrating. And since the new app acts like I have never set up a Sonos system half the time I open it, it’s an even bigger problem. 

Same issue here so adding to the chain in the hope Sonos take this seriously.

Absolutely shocking experience since the new App and so disappointed with Sonos as a whole right now. 

Mine do it in the middle of the night when everything is off. Annoying because the green LEDs wake me up.

Just turned on my main TV.

Oh guess what.

Beam, Sub and Ones used as rears all in mute with volume set at zero.  TV normally triggers volume via HDMI Arc. No amount of prodding the Panasonic remote would produce any sound?

Launched App, which promptly told me my system did not exist...Grrrr

Power reset resumed service.

Strangely I was logged out of this forum as well.

Cmon Sonos if you can monitor my system/account…

Sort this PoS out please

same issue, happens multiple times a day on a 10 speaker system. super annoying.

whats the rationale of releasing broken software and then continuing to break it further after years of it working well enough for everyone? hope the damage to reputation was worth it

In less than an hour. Exactly the same.

All green and muted.

Hard reset. The only way to resolve.

PoS

Two weeks of this now Sonos, can we get an update when the fix will roll out??