Contributor I

Answered

random muting on my system

Forum|Forum|2 years ago
June 18, 2024
215 replies
14835 views

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Best answer by Corry P

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

Show previous replies

Feesh

Lyricist III

I "fixed" it by turning off automatic updates in the app.

Mont

Lyricist III

Managed to find the original 16.1-780151031.apk on my computer.

Transferred 16.1-780151031.apk to phones SD card.

Uninstalled the abomination app

Rebooted phone.

Turned off the following: Auto updates in Play. WiFi. Mobile Data. Auto Blocker in Android.

Rebooted phone.

Installed old app.

Turned on Auto Blocker in Android.

Rebooted phone.

ALL WORKING ON OLD APP

HEAVEN

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

A

AC511

Trending Lyricist I

I've had those off ever since the initial update that started all this mess. Still getting the mutes green lights. Just wait.....

Xxxxx

Mont

Lyricist III

I've had those off ever since the initial update that started all this mess. Still getting the mutes green lights. Just wait.....

Are you running old or new app?

Im back on old…… so everything is back at present!

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

C

cappuccinodrinker

Lyricist III

Managed to find the original 16.1-780151031.apk on my computer.

Transferred 16.1-780151031.apk to phones SD card.

Uninstalled the abomination app

Rebooted phone.

Turned off the following: Auto updates in Play. WiFi. Mobile Data. Auto Blocker in Android.

Rebooted phone.

Installed old app.

Turned on Auto Blocker in Android.

Rebooted phone.

ALL WORKING ON OLD APP

HEAVEN

THANKS! Worked for me as well.

You can get old version following this user:

Pretty sad when Sonos users have to fix Sonos issues, new app is buggy as hell.

Mont

Lyricist III

Managed to find the original 16.1-780151031.apk on my computer.

Transferred 16.1-780151031.apk to phones SD card.

Uninstalled the abomination app

Rebooted phone.

Turned off the following: Auto updates in Play. WiFi. Mobile Data. Auto Blocker in Android.

Rebooted phone.

Installed old app.

Turned on Auto Blocker in Android.

Rebooted phone.

ALL WORKING ON OLD APP

HEAVEN

THANKS! Worked for me as well.

You can get old version following this user:

Pretty sad when Sonos users have to fix Sonos issues, new app is buggy as hell.

Think Softronic / Sonos have pulled the 16.1 App in the link above.

Seems it seems now it sends you to the “BugFest v80” now

EDIT:

Further down the post is one of the original 16.1 versions

https://en.softonic.com/download/sonos/android/post-download/v/16.1

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

Z

zelphin

Lyricist I

Same issue. Sonos beam and sonos amp randomly muting themselves while watching TV. I'm not sure the sonos app or anything.

Also, my other speaks sonos one, all have the green light (muted) every morning. So they muted overnight.

C

cappuccinodrinker

Lyricist III

Managed to find the original 16.1-780151031.apk on my computer.

Transferred 16.1-780151031.apk to phones SD card.

Uninstalled the abomination app

Rebooted phone.

Turned off the following: Auto updates in Play. WiFi. Mobile Data. Auto Blocker in Android.

Rebooted phone.

Installed old app.

Turned on Auto Blocker in Android.

Rebooted phone.

ALL WORKING ON OLD APP

HEAVEN

THANKS! Worked for me as well.

You can get old version following this user:

Pretty sad when Sonos users have to fix Sonos issues, new app is buggy as hell.

Think Softronic / Sonos have pulled the 16.1 App in the link above.

Seems it seems now it sends you to the “BugFest v80” now

EDIT:

Further down the post is one of the original 16.1 versions

https://en.softonic.com/download/sonos/android/post-download/v/16.1

Still having issues with version 16.1

Did you have to reset the speakers or do anything else?

Mont

Lyricist III

Managed to find the original 16.1-780151031.apk on my computer.

Transferred 16.1-780151031.apk to phones SD card.

Uninstalled the abomination app

Rebooted phone.

Turned off the following: Auto updates in Play. WiFi. Mobile Data. Auto Blocker in Android.

Rebooted phone.

Installed old app.

Turned on Auto Blocker in Android.

Rebooted phone.

ALL WORKING ON OLD APP

HEAVEN

THANKS! Worked for me as well.

You can get old version following this user:

Pretty sad when Sonos users have to fix Sonos issues, new app is buggy as hell.

Think Softronic / Sonos have pulled the 16.1 App in the link above.

Seems it seems now it sends you to the “BugFest v80” now

EDIT:

Further down the post is one of the original 16.1 versions

https://en.softonic.com/download/sonos/android/post-download/v/16.1

Still having issues with version 16.1

Did you have to reset the speakers or do anything else?

Mines been stable without issue for the last six hours, apart from going back to 16.1, I have done nothing else.

TBH if issues persist, then it cannot be the app. I would then suspect the firmware O/S that has been uploaded to each individual Sonos component.

All my units are running on build 16.2 (79154060).

As a process of elimination, I would next try turning off any device loaded with the Sonos app.

Sonos has direct access to your devices, the corruption / data could be coming from them?

If problems persist with no app running within your Sonos sub network, then the problem must be manifesting itself externally

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

C

cappuccinodrinker

Lyricist III

All mine are also running on build 16.2 (79154060).

When you mean 'turning off any device loaded with the Sonos app'. You have to restart the phone and not just uninstall?

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