Contributor I

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random muting on my system

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My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.

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Corry PAnswer

Sonos Staff

Hi @jpnort

I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Mont

Lyricist III

All mine are also running on build 16.2 (79154060).

When you mean 'turning off any device loaded with the Sonos app'. You have to restart the phone and not just uninstall?

Yes, if the phone is turned off, then the app can not be running and sending any commands.

If it still happens with the app and phone off, commands are coming from outside of your Sonos subnet (more than likely from a Sonos server)

I will try mine tonight, forcibly turn off the app within settings, and turn off phone for the night.

If I get the green mute, will let you know.

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

T

Tobyinaustralia

Lyricist I

This is happening for me too.

Even during playback it can just randomly mute

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R

r0mUK

Enthusiast I

Again sound muted on my Arc

Diagnostic submitted ***************

Sort this mess out!!!!!!!

Moderator edit: Diagnostic number recorded and removed

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i Prefer Pi

C

Cmwk81

Lyricist II

Been happening to me too, over a week since I noticed it and only just found this thread. This needs to be shared and publicised widely. Sonos need to be shamed into fixing it. Reputation should be taking a hit.

It happens to my speakers randomly and at random times of day. Worst is the one in the nursery that plays white noise because when it randomly goes silent in the night the baby wakes up.

Sonos get this sorted out. It's ridiculous to have multiple "premium" speakers that cost hundreds of £ become such entry level garbage overnight.

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Mont

Lyricist III

Been happening to me too, over a week since I noticed it and only just found this thread. This needs to be shared and publicised widely. Sonos need to be shamed into fixing it. Reputation should be taking a hit.

It happens to my speakers randomly and at random times of day. Worst is the one in the nursery that plays white noise because when it randomly goes silent in the night the baby wakes up.

Sonos get this sorted out. It's ridiculous to have multiple "premium" speakers that cost hundreds of £ become such entry level garbage overnight.

Take a look at this

https://www.washingtonpost.com/technology/2024/05/17/sonos-new-app-update-problems/

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Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

R

r0mUK

Enthusiast I

And again.... I spent thousands to enjoy movies / music and the sound is muting.

I am really annoyed....

This is a joke

F*** you sonos

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i Prefer Pi

C

Cmwk81

Lyricist II

Been happening to me too, over a week since I noticed it and only just found this thread. This needs to be shared and publicised widely. Sonos need to be shamed into fixing it. Reputation should be taking a hit.

It happens to my speakers randomly and at random times of day. Worst is the one in the nursery that plays white noise because when it randomly goes silent in the night the baby wakes up.

Sonos get this sorted out. It's ridiculous to have multiple "premium" speakers that cost hundreds of £ become such entry level garbage overnight.

Take a look at this

https://www.washingtonpost.com/technology/2024/05/17/sonos-new-app-update-problems/

I'm in UK and hadn't seen this. Not seen anything about it over here. And when I Google terms such as "sonos randomly muting" or "sonos volume zero" (I searched for others) it brings up sonos community posts from 2017 or 2018. This main post was way down the list as a related link.

Anyway, it needs to be more public. Like when Iphones are missing basic android features and it's written everywhere. Sonos is supposed to be premium. It's a joke that they say this was to make their app faster, when the app is now slower and most of the time it says I don't have any sonos products!

Translate

Mont

Lyricist III

Been happening to me too, over a week since I noticed it and only just found this thread. This needs to be shared and publicised widely. Sonos need to be shamed into fixing it. Reputation should be taking a hit.

It happens to my speakers randomly and at random times of day. Worst is the one in the nursery that plays white noise because when it randomly goes silent in the night the baby wakes up.

Sonos get this sorted out. It's ridiculous to have multiple "premium" speakers that cost hundreds of £ become such entry level garbage overnight.

Take a look at this

https://www.washingtonpost.com/technology/2024/05/17/sonos-new-app-update-problems/

I'm in UK and hadn't seen this. Not seen anything about it over here. And when I Google terms such as "sonos randomly muting" or "sonos volume zero" (I searched for others) it brings up sonos community posts from 2017 or 2018. This main post was way down the list as a related link.

Anyway, it needs to be more public. Like when Iphones are missing basic android features and it's written everywhere. Sonos is supposed to be premium. It's a joke that they say this was to make their app faster, when the app is now slower and most of the time it says I don't have any sonos products!

Im in the UK as well.

TBH this is the only media coverage (above link) I could find.

Seems Sonos are doing a pretty good job at masking the issues

Translate

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

C

cappuccinodrinker

Lyricist III

All mine are also running on build 16.2 (79154060).

When you mean 'turning off any device loaded with the Sonos app'. You have to restart the phone and not just uninstall?

Yes, if the phone is turned off, then the app can not be running and sending any commands.

If it still happens with the app and phone off, commands are coming from outside of your Sonos subnet (more than likely from a Sonos server)

I will try mine tonight, forcibly turn off the app within settings, and turn off phone for the night.

If I get the green mute, will let you know.

Thanks! I restarted my phone which is the only device with the Sonos App and it seems stable atm. I skipped the restart part previously since I thought uninstalling the new Sonos App and reinstalling 16.1 would be enough…

I’m signed into my Sonos account on 16.1, did this cause issues for you?

Sonos server? Apart from blocking the auto updating, did you have to block anything else?

Translate

Mont

Lyricist III

All mine are also running on build 16.2 (79154060).

When you mean 'turning off any device loaded with the Sonos app'. You have to restart the phone and not just uninstall?

Yes, if the phone is turned off, then the app can not be running and sending any commands.

If it still happens with the app and phone off, commands are coming from outside of your Sonos subnet (more than likely from a Sonos server)

I will try mine tonight, forcibly turn off the app within settings, and turn off phone for the night.

If I get the green mute, will let you know.

Thanks! I restarted my phone which is the only device with the Sonos App and it seems stable atm. I skipped the restart part previously since I thought uninstalling the new Sonos App and reinstalling 16.1 would be enough…

I’m signed into my Sonos account on 16.1, did this cause issues for you?

Sonos server? Apart from blocking the auto updating, did you have to block anything else?

Last night turned off the app within settings on my android a33 5g phone. Then turned off phone for the night. Can report no "green mutes" experienced during the night / morning.

Just turned the phone back on, and the build 16.1 app is running.

Will monitor system today, and tonight will leave phone and app running to see what happens.

Will let you know?

Translate

Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **

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