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Morgpierre
Contributor I
Jun 18, 2024 3:04 AM UTC
Answered

random muting on my system

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 1, 2024 8:01 AM UTC

    Hi @jpnort 

    I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.

    Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Mark Nuijten
    Lyricist I
    Jun 30, 2024 10:05 AM UTC

    Same problem here since a few weeks. I sent a diagnose a few minutes ago: *************.

     

    Moderator edit: Diagnostic number recorded and removed

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    IvonneY
    Lyricist I
    Jun 30, 2024 11:41 AM UTC

    Hi Sonos team.

    I listen to the system from when I wake up until I go to bed. It's on all day long to keep the dog company when I'm out.

    Since the latest app update, the volume on different devices sets to 0 or -1 randomly. It doesn't necessarily happen to all the devices at the same time, or even to device groups.

    This happens throughout the day, and it causes great frustration.  I had to reset all my devices last night because even though the app showed them grouped properly and supposedly all playing at volume, only one had sound. The others were not muted, and all the LEDs were white.

    Help!

     

    ​​​

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      j.evans
      Lyricist I
      Jun 30, 2024 2:25 PM UTC

      Exact same issue here. Why is there no in house testing done prior to release of these updates? As you took a perfectly working system and with the latest update killed it! Awful.

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        Minardi
        Lyricist III
        Jun 30, 2024 2:58 PM UTC

        Hi @Morgpierre et al

        Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

        So it’s been over a week, any idea on timeline for getting this sorted?   Side question: was all this really worth it so a pair of crappy headphones could get launched on time?  

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          Cmwk81
          Lyricist II
          Jun 30, 2024 4:00 PM UTC

          On android, I have force closed the app and that seems to stop the muting. Can control volume through Spotify. Obviously not great to have a completely useless app on my phone. 

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          Mont
          Mont
          Lyricist III
          Jun 30, 2024 4:25 PM UTC

          On android, I have force closed the app and that seems to stop the muting. Can control volume through Spotify. Obviously not great to have a completely useless app on my phone. 

          Uninistall the v80 app and reinstall the 16.1 original.

          Posted how I did it a a few posts back.

          Seens all working with no issues now, with the 16.1 build

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          Beam - Sub Gen2 - One x2 - Ray - Five - Era300 ** Running on 16.1 App **
          Clem Fandango1973
          Lyricist I
          Jul 1, 2024 5:53 AM UTC

          This is still happening and it's unacceptable. Sonos doesn't seem to care. I am definitely returning all my Sonos products. I got the era 100's at Costco and they have a three month return policy. I'll keep the Roam and sell the One SL's on offer up. 

           

          F you Sonos. 

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            AC511
            Trending Lyricist I
            Jul 1, 2024 6:58 AM UTC

            This is still happening and it's unacceptable. Sonos doesn't seem to care. I am definitely returning all my Sonos products. I got the era 100's at Costco and they have a three month return policy. I'll keep the Roam and sell the One SL's on offer up. 

             

            F you Sonos. 

            It's been 13 days since a Sonos support guy said they were aware and were looking into it and they'd let the Community know when it will be fixed. Crickets ever since.................,.....not a single update.

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            Xxxxx
              RJSUK
              Enthusiast II
              Jul 1, 2024 7:33 AM UTC

              Same problem. 

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              IgorM
              Lyricist I
              Jul 1, 2024 9:59 AM UTC

              I have the same problem randomly no audio and system on mute

              I thought this was due to the change of my network components. loosing the Wifi connection. NOw I see this is a common problem and waiting for the solution 

              Thanks

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