Radio skipping backwards - BBC radio repeats

This seems to be becoming more and more problematic, its becoming almost unlistenable when you have the radio on all day. Driving me mad.

I wonder if Sonos could chime in some more on this really annoying issue? If we are still in the position of Sonos blaming the BBC and the BBC blaming someone else, i will probably dump my Sonos gear and look for another solution. No doubt Sonos will be shaking in their boots at the thought me getting rid of my Sonos gear, but it now simply doesn’t work for me.

I also have this issue and after seeing the message from @Xander P i contacted the BBC today. This is their response:

Thanks for contacting BBC Sounds support about your Sonos device skipping backwards when listening to BBC streams.

This has now been confirmed to be a Sonos fault rather than a BBC issue. You should check out their help forums where they have updated some of the threads to show this.

I did a search but have not found any reference this updated status - is anybody able to point me to where the threads have been updated?

I am getting the same BBC radio skipping issue which started a couple of months ago. Have informed BBC but they don't seem to think it's their problem. Is Sonos still working with the BBC on this? Very annoying 

Hi

Had the same problem. Not sure if it's a universal fix, but changed from Tunein to myTuner Radio as the music service for radio.

Quality of sound better, and no more skipping backwards. Hope it works for others!

Xander P’s message still seems by far the most plausible explanation here - I’ve had the skipping issue for ages across all BBC streams and it’s absolutely what you’d expect when an HLS stream is generated incorrectly. Not all HLS players are created equal though, so it could be a subtle issue with the way the BBC streams are generate breaking playback on Sonos. I agree it’d be interesting to see what updated threads the BBC are referring to here, though.

A week ago I switched from tunein to Radioplayer to see if the repeating was any better. It’s just as bad with Radioplayer on both Radio 2 and 4. Will try myTuner Radio to see if it’s any better although judging by the comments in this thread I don’t hold out much hope.

Thank goodness I came across this thread as I was beginning the lose the plot slightly.  For months now I’ve been plagued, yes plagued , with Radio 4 skipping back when playing on my Sonos One Gen Twos using BBC Sounds.  Coupled with the 50/50 chance that it won’t stop playing when asked, instead having to ask it to play something else and then stop it, it’s becoming a little tiresome.  So, based on this thread I’ve disabled the BBC Sounds skill in the Alexa app and enabled the myTuner skill instead.  Fingers crossed...

The BBC have responded this morning re-stating this is a known Sonos issue. Can I have an update when available? Thanks

This can’t be purely a Sonos problem, as I’m experiencing exactly the same on my Netgear Orbi speaker, which uses Alexa, but has nothing to do with Sonos (see post above) 

Do we know if other users using Alexa but through non-Sonos devices (e.g. Echo) are also experiencing it?