Contributor II

Radio skipping backwards - BBC radio repeats

Forum|Forum|6 years ago
September 8, 2020
146 replies
8994 views

Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.

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0703keith

Lyricist III

@Xander P - would be grateful if you could give any update as to the situation with this streaming problem. It’s been happening regularly for months now and it would be good to know that Sonos and BBC are working to get a fix in place. It spoils what is otherwise an excellent system.

Z

Zsaraman

Lyricist III

@Xander P - would be grateful if you could give any update as to the situation with this streaming problem. It’s been happening regularly for months now and it would be good to know that Sonos and BBC are working to get a fix in place. It spoils what is otherwise an excellent system.

I’ve reverted to using RadioPlayer for the source of BBC Radio 2, no issues at the moment - come on Sonos, you want people to use your Radio Service as the main source but here in the UK we have issues.

F

Frankie G

Contributor II

I also have this issue. There is no difference if started with Sonos app or Alexa. I have also tried with Google no difference.

What I don't understand is with this skipping backwards why is the program finishing on time? or is it a case that with all these seconds I am running behind in this lockdown time!

C

cwarrent

Lyricist III

I’ve been putting up with this issue for a few months but it’s getting worse (just now I’ve had 3 skip backs in 15 minutes!) so felt I had to add another name to the list.

I initiate Radio 2 with Google via TuneIn.

This is making think twice about future Sonos purchases, like a Soundbar.

N

Nrbenn

Lyricist I

I am new to Sonos having recently invested in a Beam Soundbar for family room TV.

I have been using Amazon Echo devices for a few years, with no issue.

When I listen to any BBC radio (BBC Sounds) , launched by Alexa on the Beam, it will randomly jump back 20-30 seconds.
I have never had the same problem with any of the Echo devices.

If this isn’t resolved soon I will return the Beam under warranty.

G

Gary_78

Contributor I

I also have this issue and after seeing the message from @Xander P i contacted the BBC today. This is their response:

Thanks for contacting BBC Sounds support about your Sonos device skipping backwards when listening to BBC streams.

This has now been confirmed to be a Sonos fault rather than a BBC issue. You should check out their help forums where they have updated some of the threads to show this.

I did a search but have not found any reference this updated status - is anybody able to point me to where the threads have been updated?

I asked the BBC to point me at the forums they meant and, low and behold, they pointed me at this thread. I can only think they meant the post from @Xander P on page 3 which didn't actually say that this was a confirmed Sonos fault. More correspondence with the BBC on the way I think!

N

Nrbenn

Lyricist I

I also have this issue and after seeing the message from @Xander P i contacted the BBC today. This is their response:

Thanks for contacting BBC Sounds support about your Sonos device skipping backwards when listening to BBC streams.

This has now been confirmed to be a Sonos fault rather than a BBC issue. You should check out their help forums where they have updated some of the threads to show this.

I did a search but have not found any reference this updated status - is anybody able to point me to where the threads have been updated?

I asked the BBC to point me at the forums they meant and, low and behold, they pointed me at this thread. I can only think they meant the post from @Xander P on page 3 which didn't actually say that this was a confirmed Sonos fault. More correspondence with the BBC on the way I think!

I was online with Sonos support today, their suggestion was to use Radioplayer skill with Alexa to play BBC, instead of BBC Sounds. I explained that this was a clunky work around and not a fix. I asked that my request be added to the list of candidate issues to be resolved in future Sonos SW release. Continuing to use myTuner to play BBC Radio on Sonos until this is fixed permanently.

N

Nrbenn

Lyricist I

I also have this issue and after seeing the message from @Xander P i contacted the BBC today. This is their response:

Thanks for contacting BBC Sounds support about your Sonos device skipping backwards when listening to BBC streams.

This has now been confirmed to be a Sonos fault rather than a BBC issue. You should check out their help forums where they have updated some of the threads to show this.

I did a search but have not found any reference this updated status - is anybody able to point me to where the threads have been updated?

I asked the BBC to point me at the forums they meant and, low and behold, they pointed me at this thread. I can only think they meant the post from @Xander P on page 3 which didn't actually say that this was a confirmed Sonos fault. More correspondence with the BBC on the way I think!

I was online with Sonos support today, their suggestion was to use Radioplayer skill with Alexa to play BBC, instead of BBC Sounds. I explained that this was a clunky work around and not a fix. I asked that my request be added to the list of candidate issues to be resolved in future Sonos SW release. Continuing to use myTuner to play BBC Radio on Sonos until this is fixed permanently.

This is what Sonos support said in chat “It looks like this is related to 'BBC Sounds Skill' that isn't fully functional on an Alexa enabled Sonos device versus an Amazon Alexa Enabled Device.”

0

0703keith

Lyricist III

I also have this issue and after seeing the message from @Xander P i contacted the BBC today. This is their response:

Thanks for contacting BBC Sounds support about your Sonos device skipping backwards when listening to BBC streams.

This has now been confirmed to be a Sonos fault rather than a BBC issue. You should check out their help forums where they have updated some of the threads to show this.

I did a search but have not found any reference this updated status - is anybody able to point me to where the threads have been updated?

I asked the BBC to point me at the forums they meant and, low and behold, they pointed me at this thread. I can only think they meant the post from @Xander P on page 3 which didn't actually say that this was a confirmed Sonos fault. More correspondence with the BBC on the way I think!

I was online with Sonos support today, their suggestion was to use Radioplayer skill with Alexa to play BBC, instead of BBC Sounds. I explained that this was a clunky work around and not a fix. I asked that my request be added to the list of candidate issues to be resolved in future Sonos SW release. Continuing to use myTuner to play BBC Radio on Sonos until this is fixed permanently.

I might have missed this bit in the forum, so wanted to check. Does myTuner Radio play BBC Radio on Sonos without the backward skips?

R

Ralpfocus

Prodigy III

Haven't seen any recent diagnostics on this for over a week do I thought I would add one. This doesn't happen very often to us but had a very noticeable backward skip this morning Radio 4 streaming from Radioplayer initited by a Sonos alarm system is 11.2.4 so 6 months since last updated.

Diagnostic 1255664793

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