Radio skipping backwards - BBC radio repeats

Hi all, apologies for the delay - I was waiting to check in with our senior engineers if there had been any changes.

No updates to share right now I’m afraid - we’re continuing to look in to this from our side.

At the present time, it looks like the MyTuner service is not affected/is the least affected by this issue, however we’re not completely sure what the situation between the BBC and MyTuner is currently - if you do decide to use MyTuner as a workaround for the time being, be aware that BBC stream availability through the service may change.

Thank you for your updates as well - seeing that the issue occurs using multiple Radio services, and when requested by both app and voice, (as well as the issue affecting non-Sonos devices) should help us get to the bottom of this.

As an update to my post the other day, I was speaking with the support team and:

1. Installed the app again to generate diagnostics
2. As part of that installed an update to my Sonos One.
3. Changed my wireless channel on 2.4ghz to 6 (from 1)
4. Initiated BBC Radio 2 via the Sonos app (not via my usual route of Ok Google)

….and for the last day or two I’ve had NO rewind/skipping (previously I would get maybe 8-10 skips over 6 hours airplay).

As so many actions were made, it’s hard to understand what could of been the thing that helped fix it but so far so good.  I’ll see if I can initiate a days worth of listening via Ok Google and see if there’s any change.

Really interested to hear how this goes, this has been driving me mad for months...

I find that i can run bbc sounds on my phone then link the sound through to Sonos with no problems. It is infuriating that if I blunder into the kitchen and mutter ‘Alexa radio4’ it works and then starts to repeat. I worry that by the end of the day the on the hour news is running half a hour late! 

Actually it does appear that on testing via OK Google it did then have a few skips yesterday afternoon.

Still a problem, seems to be worse with recent updates

chris

On further testing it appears that the BBC Radio 2 stream is MUCH more reliable IF the radio is started from the app.

I’ve since reverted to kicking off the stream via the app and haven’t seen any skips for more than a day (10+ hours played)

I assume that the wireless channel means very little (as instructed via Sonos support) but both A) applying the latest firmware update to my Sonos One and B) initiating radio channel via the app and NOT my assistant (Google) fixes the issue for me.

This is what I am experiencing. I am using MyTuner and starting through the app and not Alexa, it seems to be OK so far. So can Alexa also be the problem? I hope not as my wife will not use anything but Alexa. She refuses to use her phone just to change the radio station. She will throw Sonos in the bin!

Also, if i do use Alexa, it seems to remember and uses TuneIn not MyTuner. I have removed the TuneIn skill from Alexa, so I just don’t understand what is going on.

In my experience once I have initiated the radio station from the app, all is good.  No skips since my last update.  I can close down the app on the phone and just play/pause from the device and I’m good.

This doesn’t help I guess if you’re in a household that switches radio stations a lot and you’re keen to not use the app.

The assistants (I use Google’s) are very convenient of course but for my usage I can now get away without using it.

Hopefully our experience can help those at Sonos work out what the issue is so the function many paid for can be used fully.

Just to add to this - I have had this problem for some time, so would be interested in the outcome of any investigation and fix by Sonos.

@cwarrent which service are you using TuneIn?

Just to add - when I use Google Home to start the station it seems to default to TuneIn even when that service is not setup in Sonos.

Gav