Radio skipping backwards - BBC radio repeats

Nothing it appears

3 months and counting.

Just come across this thread after a quick google. I’ve been having the skipping problem for the last few months. As with others, nothing has changed in the system apart from the usual Sonos updates. I have 3 play 1 speakers, a Connect and a Move. The Connect is hardwired to my main switch and provides the connectivity to the rest of the setup (apart from the Move which is on the main house Wi-Fi (via Deco M4 Mesh system). The Sonos Matrix looks good from a connectivity and interference point of view and apart from the skips, there are no other issues. We mainly have the system on BBC Radio 2 and all the Sonos products grouped. 

I notice that when it skips, if I restart playback then the system seems to have got behind by about 20 seconds or so. Whether this relates to some sort of buffer size I’m not sure. I’ve tried various things : Reinstating my Sonos Bridge, removing the Move from the system, removing the Connect from the system but with no improvement.

It’s not a big deal as it only happens a couple of times a day, but as the system has worked flawlessly over the years we’ve had it, I’d be keen to understand the issue and get it fixed.

Same problem for me too! I listen to Radio 2 via Tunein and it started jumping back about 6 months ago and nothing has changed regarding set up.

I'm sure the issue is getting more frequent too!

My partner also has the same issue on his system!

It's driving us both nuts!!

I’ve got this same problem with Radio 2 and yes, it kicked in around the same time as others. It seems to be getting more frequent. S1 system and so I don’t imagine Sonos are that interested in sorting out the issue. 

I have the same issue with radio 2 skipping back.  I use tunein and am on the S1 system.  For me the issue began around the time Sonos were trying to force everyone to switch to S2.  
Definitely time for Sonos to sort this out.

Radio 4 just skipped backwards. Stream initiated via Alexa using BBC app. Diagnostic #1090053333. 

Same here, started a few months ago, repeats on tunein though dosen’t when streaming from NAS

This problem appears to be getting worse. The details are the same as my earlier post.  There are no recents responses from Sonos.  Is the issue now recognised as ‘real’ and are Sonos able to provide details of its cause, and when it is going to be resolved?

Diagnostic 1221762752.  BBC Radio 4 stream, initiated from the Sonos PC app, skipped backwards on Study Connect (S1) around 2 or 3 minutes before the diagnostic was triggered.  Issue has previously also occurred on S2 compatible Sonos Ones (initiated from the Alexa skill utilizing BBC skill).

Just want to record my dissatisfaction on this issue too. I have had the same experience as the others on this thread. 

I am a long time customer and advocate of the Sonos brand  but feel I can no longer recommemd Sonos to others. Please get this sorted Sonos.