Radio skipping backwards - BBC radio repeats

I have the same problem.…

Can add no more than Andy MC

GET IT SORTED SONOS!!
 

Hi everyone, thanks for raising this with the Sonos Community.

As the issue reported appears to be exclusive to BBC Radio streams, the likely issue is the data being sent to your Sonos system, rather than the system itself.
That being said, I'm more than happy to raise this with our engineers to see if there are any steps we can take from our side, however it may also be worth reaching out to BBC directly and reporting your experiences to them.

Hi Xander, 

Thanks for your response. 

Frankly isn't this something Sonos need to resolve? I can stream BBC on other devices and have not noticed the problem with them. Simply to advise customers to contact the BBC doesnt strike me as good customer service when it is clearly a widespread problem impacting your customer base. Speaking for myself this is very damaging to customer loyalty. I'm grateful that you will pass the problem to your engineers and I'm sure they are better qualified than customers to ask the right questions to the BBC. Hope you agree and commit to act accordingly. 

Thanks

Andy MC

There was a SONOS update yesterday. MY BBC Radio 2 hasn't skipped yet today. I'm almost scared to type that lol.

So is this another case of SONOS 1st blaming our wifi routers, and then it seems the BBC, but fixing it internally? Or am i just havng a lucky  day lol.

Update: adter 5 hours still no skip after last nighrs software update.

Just listening to jo whiley it’s still happening here ☹️. I have speakers in 5 rooms it happens all the time now.

TheBarks

Did you uodatd your system? Even though mine is set to automatic overnight I had to do it manually

No you are right its still doing it. Just had a better day yesterday clearly.

And SONOS I agree with the above poster. It is incredibly shoddy to tell the consumer to sort out the problem with the BBC. You are providing the stream and its the only platform on which this occurs. Your egineers should be talking to theirs.

Sorry to hear your optimism has been dashed Stewart. Let's hope Sonos show some signs of caring about their customers and product performance soon. 

Or more importantly, the BBC, who controls the stream until it reaches your speakers.